About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Client Management Operations team is leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), Credit Administration and Post-Trade Client Services.

Job Title:

Client Service Representative

Date:

30/01/2025

Department:

Client Management Operations ISPL

Location:

Mumbai / Chennai

Business Line / Function:

CIB – Corporate and Institutional Banking

Reports to:

(Direct)

Head of Client Services ISPL

Grade: 

(if applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

Global Markets Client Management division of BNP Paribas CIB, the EMEA Global Markets Client Service Technical Support team’s objective is to provide our clients with a top of the range service (valuation reports, event notifications, factsheet) and ensure a dedicated follow up of their products. Working closely with the different Global Market teams ( Sales , Business manager , Middle and Back Office, etc ) , métier ( GECD and FI ) and products ( Equity, Commodities, Credit, FX and Interest Rate derivatives, etc ), the EMEA Global Markets Client Service Technical Support engages all level of management internally in developing operational efficiency to advance the firm to firm relationship. Overall, through a dedicated operational relationship and a single point of contact, the team is responsible for the client satisfaction on any Post trade services. The job holder will be responsible for the day to day management of the team, ensure quality standards are maintained and exceeded. Reaching Operational excellence is expected for this role. The job holder will also have good technical skills and be able to problem solve and trouble shoot incidents and find appropriate workarounds.

Responsibilities

Direct Responsibilities

Produce day to day services Global Markets

• Ensure the valuations reports parameterization in systems in accordance to the current procedures, cross asset classes and ensure the correct and timely production and delivery of these reports
• Ensure the event notification reports parameterization in systems in accordance to the current procedures, cross asset classes and ensure the correct and timely production and delivery of these reports
• Ensure the production of factsheets in a timely manner
• Ensure daily quality controls
• Manage priorities in relation with trading and marketers

Ensure Operational efficiency

• Maintain, enhance and develop relevant operational related policies and procedures.
• Propose and / or sponsor any improvement ( automate ) that could help to streamline or secure processes
• Coordinate transversal matters to deliver expected services
• Remove operational barriers to grow relationships
• Propose enhancements to strengthen the tools and processes in place and actively participate to the User Acceptance Tests (UAT)

Maintain internal network

• With the Sales dedicated to the client to get an accurate and updated understanding of the client need
• With Back and Middle Offices to ease problem solving through a partnership based relation
• Share and disseminate the common objective of global client satisfaction

Achieve Client Satisfaction

• Advocate for client while upholding bank policy and industry regulation
• Develop Firm to Firm relationship across product disciplines and functions

Operational risk management

• Ensure a yearly review with legal to update disclaimers if necessary
• Maintain the incident database and declare IMS incident > 15000 € / 20000 $
• More generally , always report to management identified potential risk

Contributing Responsibilities

• Maintain and develop relationships with internal stakeholders (FO, Marketers)
  
• Contributes to develop of systems (bring ideas re. new functionality to improve the system)
• Contribute to the enhancement and tools to mitigate Operational risk to BNP Paribas
• Contribute to the development of colleagues through knowledge sharing on all aspects of the role.
• Be open minded and suggest ways to continually streamline and improve the process

Technical & Behavioral Competencies

• Experience in banking or relevant experience is a plus
• Knowledge of Global Markets, related products, and derivatives and processes is a plus
• Ability to work with MS Office (namely, Excel)
• At least 4-5 years experience in finance or banking related industry

Specific Qualifications (if required)

• Degree in Finance, Business; post-graduate degree in Business or Finance
• Fluent in English, written & verbal.
• History of achievement in previous roles
• Innovative, creative and pro-active
• Rigorous to ensure quality
• Strong interpersonal skills
• Client Oriented
• Excellent verbal, presentation and written communication skills
• Excellent analytical and problem solving skills

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Organizational skills

Communication skills - oral & written

Client Focused

Critical Thinking

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to develop and adopt a process

Ability to understand, explain and support change.

Choose an item.

Choose an item.

Education Level: 

 Bachelor Degree or Equivalent

Experience Level

Atleast 4 year

Other/Specific Qualifications (if required)