About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. 

In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. 

India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About Business line/Function:

Production ITG - APS Functions is part of BNP Paribas IT Group and is responsible for supporting the IT production environments and activities for Transversal business lines, such as:

Compliance

Finance

Credit Risk

RHG

LEGAL

Job Title:

ITOPS

Date:

Apr 2025

Department:

Production ITG - APS Functions

Location:

Chennai

Business Line / Function:

APS Functions

Reports to:

(Direct)

Grade: 

(if applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

The main responsibility of Production ITG - APS organization is to provide applications production support services.

Leveraging BNP Paribas Paris teams’ expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The Production Support team member for the Production ITG - APS team will be primarily responsible for following activities:

·        Application/Infra Incident Management

·        Application/Infra Request Fulfilment

·        Application/Infra Change Implementation

·        Application/Infra Monitoring

·        Application/Infra Automation

·        Functional application support

The team is also expected to work closely with their Paris and AMER regions colleagues.

Responsibilities

Direct Responsibilities

Providing technical and functional support: 

·       Providing technical and functional support

·       Managing incidents within the scope

·       Guaranteeing the eradication of problems .

·       Participating in the definition of the technical solution

·       Integrating the production and infrastructure requirements in the scoping and in the product backlog

·       Ensuring the upskilling of the Product/Project team on application production best practices

·       Ensuring the provision of Production and infrastructure resources by facilitating the deployment of solutions

·       Liaising with Production Support Applications to implement monitoring and facilitate service supervision

·       Contributing to maintaining the services in operational condition

·       Contributing to the continuous improvement of Production (Automation, performance improvement, etc.)

Implementing monitoring and supervise the application’s technical and functional components: 

·       Implementing the system and parameters used to monitor its scope

·       Monitoring the smooth implementation of processing according to the production plan

·       Checking the functional and technical quality of the interfaces / transfers between applications

·       Monitoring the condition of the application’s technical components

·       Ensure that the application meets its functional requirements and operates as intended

·       Checking the proper running of application backups and restoration

Orchestrating and managing the various releases within his/her scope 

Creating and enriching the application document framework 

Maintaining operating procedures

Create Automation through Gitlab, Ansible, DAIR …

Create and Deploy updates for Obsolescence, patches …

Contributing Responsibilities

·       Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation

·       Contributing to the construction of production dashboards and undertaking the actions defined for improving the service

·       Contribute to continuous improvement actions

Technical & Behavioral Competencies

Primary skillsets (mandatory):

·       Proficient in ITIL Operation Methodology with strong analytical skills and Proven work experience.

·       Operation Excellence on Redhat Linux, Windows servers

·       Vulnerability remediation for LINUX servers and Windows servers

·       Knowledge on configuration management, monitoring, continuous Integration tools on UNIX and windows platforms; Ansible tools setup

·       Automation of deployment, customization, upgrades and monitoring through DevOps tools

·       Strong English communication skills.

Secondary skill sets (good to have):

·       Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management

·       Experience working with ServiceNow Ticket Tool

·       Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines.

·       Experience with Kubernetes and containers.

Proven working Experience with the Technology below:

·       Configuration management tools: Ansible, Gitlab CI , DAIR

·       Script: Shell

·       Monitoring: Dynatrace

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Ability to deliver / Results driven

Ability to share / pass on knowledge

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to set up relevant performance indicators

Analytical Ability

Ability to develop others & improve their skills

Choose an item.

Education Level: 

 Master Degree or equivalent

Experience Level

At least 7 years

Other/Specific Qualifications (if required)