🔹 Want to shape the efficiency of trade finance across Europe?
🔹 Ready to be the first line of support for cutting‑edge digital tools?
🔹 Looking for a collaborative hub that values development and inclusion?

INDEX

1️⃣ Who we are
2️⃣ Mission
3️⃣ What you´ll do
4️⃣ What you´ll bring
5️⃣ Our perks
6️⃣ About BNP Paribas

🏦 WHO WE ARE
The Trade Finance Service Centre, with 100 + professionals, supports traditional trade products (guarantees, documentary credits) for Austria, Germany, the Netherlands, Spain and the UK. It operates within Global Banking Operations, driving seamless service across Europe.

🎯 MISSION

• Optimize operational efficiency of TradeFinance within the EMEA region.
• Promote and support transformation and continuous‑improvement initiatives.
• Ensure alignment of processes and procedures across all locations.
• Enable smooth digital migration and user adoption for new tools.

💼 WHAT YOU’LL DO

• Provide first‑level user support for the Dwings and eBanking tool ecosystem.
• Analyse, log and coordinate incident resolution in Service Now, communicating outcomes to users.
• Deliver Dwings training and support migrations (enrichment files, UAT) and releases.
• Create and share usage guidelines for eBanking tools.
• Report activity metrics and incident trends to management and key stakeholders.

💡 WHAT YOU’LL BRING

• Good understanding of guarantees products and related operational tools (Atlas, EPS, Aval, TDR).
• Strong command of Word and Excel; experience with Service Now is a plus.
• English C1 (mandatory); French (advantageous but not required).
• Proven organizational, analytical and risk‑management skills.
• Ability to prioritize, make decisions, communicate clearly and work proactively in a team.

🎁 OUR PERKS

• Structured training programs, clear career plans and internal mobility (national & international).
• Active Diversity and Inclusion Committee and employee communities (PRIDE, We Generations, MixCity).
• Corporate volunteering “1 Million Hours 2 Help”.
• Flexible compensation and 50 % hybrid telecommuting model.
• 32 vacation days per year.
• Learn more about our commitment: Diversity, equality and inclusion | BNP Paribas.

🌍 ABOUT BNP PARIBAS
We are BNP Paribas, present in 75 countries with over 185 000 employees, a leader in Retail Banking & Services and Corporate & Institutional Banking. Our strong risk‑management culture and stable global footprint enable us clients worldwide. Joining us means becoming part of a diverse, international team that drives sustainable financial solutions.

🚀 APPLY NOW!

Explore more opportunities at BNP Paribas Careers.