Job Title: Tribe ScrumMaster and ISPL TeamLead

Department: ETO Strategic Protection Platform (IT Tribe Business Platforms)

About Business line/Function: 

BNP Paribas Cardif is a world leader in bancassurance partnerships, providing its customers with products and services that let them realise their goals while protecting themselves from unforeseen events. BNP Paribas Cardif is committed to having a positive impact on society and to making insurance more accessible. A subsidiary of BNP Paribas, the insurer has a unique business model anchored in partnerships. It creates solutions for more than 500 partner distributors in a variety of sectors – including banks and financial institutions, automotive sector companies, retailers and telecommunications companies – as well as for financial advisors and brokers who market the products to their customers. With a presence in 30 countries and strong positions in Europe, Asia and Latin America, BNP Paribas Cardif is a global specialist in personal insurance, the world leader in creditor insurance and a major contributor to financing for the real economy. With 9,000 employees worldwide, BNP Paribas Cardif had gross written premiums of €40.5 billion in 2025. 

Within BNPP Cardif, the mission of ETO (Efficiency, Technology & Operations) Directorate is to deliver our value proposition by steering and transforming our operational setups and information systems to support the company’s development and serve our clients and partners safely, sustainably, and efficiently.

The Protection business line is currently confronting strong industrial challenges that limit Cardif’s ability to operate with a competitive cost‑to‑serve and to sustain activity growth at marginal cost. This overall situation stems from a highly fragmented, locally‑focused industrial set‑up with heterogeneous processes, operations, and IT systems.

The creation of a new Global COO Protection department aims to address these issues by deploying the new Protection platform (IT BizPlatform) and its Target Operating Model on a global scale. The IT BizPlatform team will be responsible for the rollout and maintenance of the technology platform. The establishment of a new Global Protection Operations team is intended to define and implement the Target Operating Model linked to the new Protection platform.

Position Purpose: 

The Scrum Master /Team Lead is accountable for steering the end‑to‑end delivery of our Platform initiative. Acting as the servant‑leader of our agile tribe, the role ensures the adoption of Scrum/Agile best practices, removes impediments, and drives continuous improvement while simultaneously providing operational leadership to the ISPL team of our tribe.

Responsibilities

Direct Responsibilities

The candidate will work in an extended team mode with colleagues in France, and his major responsibilities will be to:

1. Facilitate High‑Performance Agile Delivery – Conduct all Scrum ceremonies, mentor the team on Agile values and principles, and champion a self‑organising, collaborative culture that consistently meets sprint commitments and quality standards.
2. Provide Operational Leadership – Define delivery activities to guarantee robust, secure, and scalable solutions aligned with BNP Paribas Cardif’s IT governance.
3. Synchronise with Tribe Stakeholders – Act as the primary interface between the ISPL team, on‑shore product owners, business analysts, and other groups; ensure transparent, timely communication of progress, risks, and dependencies.
4. Drive Team Growth & Capability Building – Coach and mentor ISPL team in both Agile practices and delivery competencies, fostering a learning mindset, ownership, and career development to build a high‑calibre, future‑ready delivery capability.
5. Ensure Delivery Excellence & Compliance – Monitor key performance indicators (velocity, defect leakage, cycle time, etc.), enforce compliance with security, data‑privacy, and regulatory requirements, and champion process improvement initiatives that enhance efficiency and reduce delivery risk.

Technical & Behavioral Competencies

The successful candidate must have some knowledge on IT development; he should also be proficient in JIRA and Confluence for the following tasks :

·         JIRA Administration

·         Confluence administration of the dedicated space for Protection Platform (Standard content management)

Other aspects of the function will also involve the following:

·         Liaise and cooperate with many different teams, in France and other Countries where our platform is deployed

Specific Qualifications:

Minimum 5 years of experience.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

o    Proficient in JIRA and Confluence administration.

o    Knowledge of IT and Project Management

o    Provide reporting for delivery status, KPIs and risks

Appendix for ScrumMaster expected activities

Must Have :- 

Agile Ceremonies:

Daily-Stand

              Time‑box            15 min max – start and end at the same time each day

              Round‑robin: What did I do yesterday? – What will I do today? – Impediment?

              Update the sprint board (Azure DevOps - TFS) before the stand‑up so the discussion is based on the latest status

Sprint Planning 

              Verify each developer’s available capacity (consider holidays, meetings, training). Adjust the forecast if needed.

              Compare planned story points with the average velocity of the last 3‑5 sprints. Do not exceed the average unless a formal capacity increase is approved by the Product Owner.

              Sprint Goals :- Draft a concise, business‑valued statement (1‑2 sentences). Validate with the Product Owner that it reflects the highest‑priority outcomes.

              Pull highest‑priority, “Ready” items from the Product Backlog. Ensure each story meets the Definition of Ready (clear acceptance criteria, sizing, dependencies identified).

              Team collectively signs‑off on the sprint backlog.

              Make sure that the team do not exceed their velocity      

              Make sure that the Team understand what needs to be done (Sprint Goals)

Backlog refinement 

              1‑2 h every week (or every other week) – keep it time‑boxed.

              Scope :- Review the next 2‑3 sprints of items: ‑ clarify description, ‑ add acceptance criteria, ‑ re‑estimate if needed, ‑ remove stale items.

              DoR :- Verify each candidate story satisfies DoR before moving it to the sprint‑planning pool.

              Risk and dependencies :- Identify blockers, external dependencies, or technical spikes; create corresponding tickets.

              Updated, prioritized backlog with all items Ready for the next planning session.

Sprint Retro

              What went Right? What could be Enhanced?  What needs to be Resolved? ownership followup's.

              Celebrate successes; capture repeatable practices. Identify small, actionable improvements. Highlight impediments that persisted across the sprint.

              Assign owners, set due dates, and agree on a follow‑up check in the next retro.

              Record the RERO items in a “Retro Action Log” (e.g., SharePoint list) and review progress at the start of the next retro.             

              After the ceremony, generate a Sprint Review Report containing:

                             • Sprint Goal & overall achievement %

                             • List of delivered stories (incl. demo link)

                             • Stakeholder feedback summary

                             • Action items for the next sprint

Sprint Review

              Prior to the meeting, run a quick “Done‑vs‑Committed” check on the sprint board. Highlight any incomplete items and the reasons.

              Each story owner prepares a 2‑5 min demo (screens, data, walkthrough). Verify that the demo aligns with acceptance criteria and is clear & precise.

              Ensure ISPL, business stakeholders, and any external partners are invited via calendar (include a link to the demo environment).

              1️) Sprint Goal recap 2️) Demo of completed stories 3️) Discuss partially done items & next steps 4️) Collect feedback

Template reuse – Store the above tables as Word/Confluence templates; copy‑paste each sprint.

Automation – If you use Azure DevOps/Jira, link the “Sprint Review Report” to the sprint’s Summary field for automatic traceability.

Visibility – Pin the current sprint’s Definition of Done and Definition of Ready on the team’s SharePoint home page.

Metrics – Capture “% of committed stories delivered” and “Retro action completion rate” in a quarterly dashboard to show continuous improvement to ISPL leadership.

Should have :- 

Facilitate Scrum Events – Lead daily stand‑ups, sprint planning, review, and retrospectives, ensuring they stay time‑boxed, purposeful, and outcome‑focused.

Remove Impediments – Identify, track, and resolve blockers that hinder the Development Team’s progress, escalating when necessary.

Coach Teams on Agile Principles – Mentor the team and stakeholders on Scrum, Kanban, and lean practices, fostering a culture of continuous improvement.

Shield the Team – Protect the team from external disruptions and unrealistic demands, enabling a sustainable pace of delivery.

Promote Transparency & Visibility – Maintain and update Scrum artifacts (Product Backlog, Sprint Backlog, Increment, Burndown charts) to provide clear insight into progress and quality.

Guide Product Owner Collaboration – Assist the Product Owner in backlog refinement, prioritization, and defining clear, testable user stories.

Drive Continuous Improvement – Capture lessons learned, implement actionable improvements, and track their impact across sprints.

Foster Cross‑Functional Collaboration – Encourage open communication among developers, QA, UX, and other disciplines to deliver integrated, high‑value increments.

Measure and Report Agile Metrics – Track velocity, cycle time, defect trends, and other key performance indicators, using data to inform decision‑making.

Champion Agile Mindset – Advocate for adaptability, self‑organization, and a fail‑fast, learn‑fast approach throughout the organization.

Behavioral Skills: 

o   Ability to collaborate in an international environment (Europe, India and LATAM indirectly)

o     Organizational skills

o    Problem solving 

Soft Skills:

o    A good team player with problem-solving attitude.

o    Leadership to act as a pivot between ISPL team and other Platform delivery contributors

Education Level:  Master Degree or equivalent

Location: Chennai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.