Allgemeine Informationen
Stelle#
101164
Land
Philippinen
Stadt
Taguig
Vertragsart
Unbefristet
Berufliche Branche
F15 - OPERATION PROCESSING
Beschreibung
About BNP Paribas Solutions - Philippines Branch
Established in 2024, BNP Paribas Solutions Philippines Branch is a branch of BNP Paribas Group, a leading bank in Europe with an international reach. We provide support services, back-office operations services related to or which further the accomplishment of the corporation’s investment services, banking transaction processing, and equity investment.
About BNP Paribas Group:
BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
Corporate and Institutional Banking has an active IT ecosystem with its own IT backbone that involves a large workforce of IT employees working for DEV, Testing and Support projects. CIB ITO Production ensures the provision of industrialized and digital production services. The objective is to offer innovative products and services to its customers in a performing, global, and secured environment to speed up delivery and time to the market. CIB ITO Production manages operational risk by running stable and robust IT production platforms. CIB ITO production hosts critical service delivery scope comprising of Global Markets, Global Banking, Client & Employee, ALM&T, Regulatory & Control IT and BP2S.
Position Purpose
This position is primarily responsible to provide L2 Production Support for the set of critical Core Banking applications used in BNP Paribas. These applications are used by BNPP OPS and finance users located in multiple countries across Asia, Europe, North America and other regions. This person will be part of Global “Follow the Sun” setup and work out of Manilla location.
Responsibilities
Direct Responsibilities
- Responsible for assuring users are provided efficient and timely support on 24X7 basis for Core Banking Applications
- Ability to understand the production incident, troubleshoot and resolve the incident in a timely manner
- Create clear and concise Knowledge documents and ensure maintenance of the same
- Responsible for Change, problem and capacity management for Corebanking applications
- Ability to work on multiple incident/problem/service tracking tools for the complete lifecycle management of incidents, problem, change and service tickets
- Deep Analysis of Incidents/problems to identify Root cause and Permanent Fixes
- Monitoring of EOD batches and Online application services using tools like Dynatrace, Geneos, etc.
- Perform SOD, EOD and other application health checks to ensure availability of the system
- Ability to articulate, report and communicate effectively with users and management on incidents/problems
- Manage multiple high priority initiatives in a fast-paced environments
- Work with multiple teams viz, other Support teams, Infra teams, Dev teams, vendor teams et al in a close collaborative way
Contributing Responsibilities
- Contribute to the overall application stability and performance.
- Contribute to the overall incident /problem reduction and better collaboration within the team.
- Invoke, coordinate and interact with various teams for timely recovery
- Meet goals and KPIs as set by the department manager
Technical and Behavioral Competencies
Technical Skills and Qualifications
Must have:
- Must have a strong knowledge of Application Production Support Processes and tools with at least 10 years of relevant work experience in this field.
- Candidate must have expert background with Unix / Shell scripts and Oracle SQL/PL-SQL (DLM Statements, Data Control, DDL, DCL) and Autosys
- Must have at least a bachelors degree in Computer Science, information Technology or alternative years of relevant experience.
Preferred to have:
- Knowledge on Java, WebSphere
- ITIL Certificate
- Development/ Support experience in Corebanking
- Knowledge of MF COBOL, Informatica, BI4.x