About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

The SRM tool is designed to streamline and automate customer service requests management across multiple banking channels. It aims to deliver a reliable, user-friendly and high-performing solution that aligns with regulatory expectations, business requirements, operational efficiency and customer satisfaction.

In BNP, the SRM system caters to Corporate and Institutional Banking (CIB) by integrating with other applications of CIB to gather as much information on Clients or Business Groups as possible, on a single platform.

Job Title:

Business Analyst/ Functional QA consultant

Date:

15-Oct-2025

Department:

Client Engagement & Financial Security

Location:

Bengaluru

Business Line / Function:

CEFS IT / SRM

Reports to:

(Direct)

Grade: 

(if applicable)

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

NA

Position Purpose

Purpose of this position is to seek an experienced Functional Consultant with a strong background in Business Analysis and Quality Assurance to bridge business needs with experience of Client relationship & service management applications in banking domain. Candidate should have previously worked as an individual contributor within existing functional (BA + QA) pool in SRM team.

Proactive, analytical, and strategic mindset, with the ability to lead complex projects and improve IT processes to support the business and organizational growth.

Plays a critical role in aligning technological solutions with business strategies. This position involves analyzing, documenting, and facilitating IT solutions that improve business processes and drive efficiency. The Senior IT Business Analyst works closely with stakeholders at all levels, bridging the gap between business needs and IT capabilities, and mentoring the junior analysts and project teams.

Responsibilities

      7+ years of experience as a Functional Consultant, Business Analyst, or Senior QA in IT projects.

      Minimum 3 years’ experience in banking projects

      Minimum 3 years’ experience in Client relationship and stake holder management skills.

1.        Requirements Gathering and Analysis

§  Engage with business stakeholders to gather, analyze, and document requirements, workflows, and process gaps.

§  Act as a liaison between business users and technical teams to ensure accurate implementation of requirements.

§  Conduct feasibility analysis, ensuring solutions align with business objectives and technical capabilities.

2.        Solution Design and Recommendation

§  Collaborate with technical teams to design IT solutions that meet business requirements.

§  Provide recommendations on system improvements, customizations, and best practices.

§  Evaluate multiple solutions to recommend the most effective and efficient approach.

3.        Process Improvement

§  Analyze current business processes and workflows to identify areas for improvement.

§  Lead process reengineering initiatives and suggest strategies for optimization.

§  Work closely with cross-functional teams to implement process improvements.

4.        Quality Assurance and Support

§  Define and review test plans, test cases, and validation criteria aligned with business scenarios.

§  Participate in functional, integration, and regression testing cycles.

§  Collaborate with QA teams to resolve issues and ensure the delivery of high-quality solutions.

§  Conduct UAT sessions with end users and ensure all defects are logged, tracked, and closed within timelines.

5.        Stakeholder Communication and Collaboration

§ Work closely with Product Owners, Developers, QA, and Business Teams to ensure timely and quality delivery.

§ Support release planning, sprint ceremonies, and backlog grooming in agile environments.

§ Prepare and deliver functional documentation, demo sessions, and training materials.

6.        Mentorship and Leadership

§  Provide guidance and mentorship to junior analysts and project team members.

§  Share “Shift Left” best practices and support team members in developing their skills.

§  Contribute to the continuous improvement of business analysis “Agile” practices within the organization.

Contributing Responsibilities

§  Proficiency of tools such as JIRA, X-ray, Confluence, ALM, or similar project management/test management tools. 

§  Strong understanding of software development lifecycle (SDLC) and agile methodologies.

§  Familiarity with Oracle databases, Understanding schema, SQL.

§  Excellent analytical thinking, communication, and documentation skills.

§  Ability to work effectively with cross-functional teams and manage multiple priorities.

§  Good Team player.

§  Someone who could have long-term commitment with the team and organization

Technical & Behavioral Competencies

§  Domain expertise in [e.g., SRM / CRM / Banking].

§  Experience in SQL or data validation.

§  Knowledge of API testing or automation tools.

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Ability to share / pass on knowledge

Communication skills - oral & written

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Ability to develop and adapt a process 

Ability to develop others & improve their skills

Ability to develop and leverage networks

Ability to set up relevant performance indicators

Ability to understand, explain and support change

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 7 years

Other/Specific Qualifications (if required)