Job Title: Assistant Vice President – IT Project Management Officer

Department: CIB ITO Production - Control Tower - Global Support Services

About Business line/Function: 

The Control Tower domain focuses on transversal monitoring across all environments, data analysis, and management of regulatory constraints. This includes oversight of Production Data Quality and Crisis Management.

GSS – Global Support Services is a forward-looking Digital Command Center equipped to provide following “Support as a Services”: Primary services will include 24*7 Monitoring of production health in terms of End²End chains, event based Monitoring, incident classification/communication/escalation, Crisis & major incident management, predictive & trend analysis. GSS will also comprise of engineering team actively focusing on automating non-applicative redundant manual tasks & processes governed at CIB ITO production level.

Position Purpose: 

The Project Management Officer (PMO) is responsible for establishing, maintaining, and overseeing Project Governance for the team. 

The personnel will be accountable for the following key activities:

·        Governance and Project Management:

o   Define, maintain, and continuously improve the project‑management framework.

o   Ensure compliance with internal policies, regulatory requirements, and risk‑management standards.

o   Consolidate project proposals, evaluate strategic alignment, and prioritize the project portfolio.

o   Manage IG & internal audit requirements to ensure 100% compliance with IT Governance framework for all projects.

o   Introduce new effective KPIs and develop templates, check‑lists, and reporting dashboards for consistent project documentation.

o   Produce regular (e.g., weekly, monthly) executive reports and KPI dashboards (e.g., on‑time delivery, cost variance).

o   Track skill‑sets and availability of internal and external resources, coordinate assignments, and flag capacity gaps.

o   Maintain Control Tower Org Chart and resource tracker.

o   Organize training, workshops, and knowledge‑sharing sessions for project managers and team members.      

o   Capture lessons learned and maintain a repository for continuous improvement.

o   Act as a central point of contact for senior management, business units, and external partners regarding project status and governance matters.

·        SLA & Controls:  

o   Maintain the teams SLA requirement and Ensure 100% adherence.

o   Implement real-time SLA tracking dashboard to improve transparency and proactive management.

o   Conduct SLA performance reviews every quarter and implement necessary corrective actions.

·        Budgets/Invoicing & Resource Management

o   Develop complete understanding of Cost & Budget aspects of GSS 

o   Master GSS organization & framework from budget perspective and suggest improvements/efficiencies. (from CC, Clarity OBS, invoicing & phasing perspective)

o   Be aligned with Recruitment objectives of GSS and ensure clear reporting to highlight risks.

o   In charge for resource management and recruitment co-ordination as per teams requirement.

Responsibilities:

Direct Responsibilities

·        Project Governance and Management.

·        Maintain the teams SLA requirement and Ensure 100% adherence.

·        Budget & Invoicing Management 

·        In charge for resource management and recruitment co-ordination as per teams requirement.

·        Stakeholder Engagement & Communication

Contributing Responsibilities

• N/A

Technical & Behavioral Competencies

• Strong knowledge of project‑management methodologies 
• Stakeholder‑management and communication skills.
• Good knowedge budgeting, financial tracking, and resource planning.
• Ability to drive change and continuous‑improvement initiatives.
• SharePoint, MS Word, Power BI & PowerPoint, MS Excel
• Good understanding of CIB fundamentals
• Basic knwoledge of usage and terminology of AI

Specific Qualifications:

• Minimum 9+ years of experience in Project management along with Bachelor's Degree 
• Prior experience in similar domain.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• Project Management (Agile, Waterfall, hybrid)
• Advanced Excel (good to have)
• PowerBi (good to have)
• AI (LLM)

Behavioral Skills: 

• Communication skills - oral & written 
• Ability to collaborate / Teamwork 
• Ability to deliver / Results driven 
• Creativity & Innovation / Problem solving
• Active listening

Education Level: Bachelor Degree or equivalent

Location: Chennai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.