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General Information

Type de contrat
Business Application Manager
Ref #
Wednesday, June 5, 2024

Description & Requirements

About the Job:

BNP Paribas Portugal is looking for professionals with experience in Application deployment & support to support HR department in its digital transformation projects, as part of a permanent team in charge of critical HR Systems. If you are interested in IT tools and HR processes and you are keen on developing technical knowledge in HR dedicated systems, this job is for you.

 The team's mission is to deliver flexible, customer-oriented, high quality and cost-effective HR tools and services to BNP Paribas employees and HR teams. The HR Tools will cover the following HR processes: Learning & Development, Recruitment & Mobility, Performance & Career etc.

You are part of a "squad" dedicated to an HR Tool, with members located in Brussels and in Lisbon who daily work together in a strong collaboration to reach the same set of goals. We work closely together with Group HR in Paris and the HR departments in more than 70 countries.

Main responsibilities:
- Integrate as part of multidisciplinary teams with HR and IT to set up new applications or modules, provided by external third parties.
- Organise and manage deployments in Group’s locations; organise the deployment with the local HR team (via calls and workshops) and configure the tools; accompany the local team during implementation, testing and change management.
- Organise and manage testing phases with international teams.
- Plan and deliver Change Management activities, such as Training, to support tool adoption.
- Manage the Change Requests backlog, advise Product owner on priority, parameter setting on the tool.
- Input to SaaS provider on requirements: community of clients, suggestion city, meetings, beta groups.
- Role of support level 2: analyse requests and situations raised by local administrators and solve support questions, master ticketing and customer service.
- Provide the "after-sales service" for deployment projects, giving training to the Key users in the different countries.
- Play an active role in the BNP Paribas user community through feeder boards & act as moderator in user forums and maintain good relations with internal clients and sponsors.
- Contribute to ongoing projects and collaborate with PMO, Business analysts, technical streams, etc.
- Continuously acquire deep knowledge of the tools and become a reference regarding the various functionalities.


 Education & Experience:

·         Bachelor’s degree or equivalent professional experience

·         2 to 5 years of relevant experience


·         Strong written and spoken communication skills in English is required

 Expected Skills - mandatory:

·         Analytical ability

·         Ability to understand, explain and support change

·         Ability to anticipate business/strategic evolution

·         Ability to adopt & promote an Agile mindset

·         Organisational skills                      

·         Ability to synthetize/simplify

·         Critical thinking                     

·         Ability to share/pass on knowledge 

·         Basics in project management

 Business Skills - desirable:

·         Human resources knowledge

·         Commercial Development & Customer Relationships

·         Digital Knowledge & Innovation

·         IT - Business/IT Relationship

 Tools Skills:

·         MS Office

·         Experience with reporting tools

·         Knowledge of Cornerstone, Edcast or and other SaaS applications is an advantage.