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General Information

Type de contrat
Head of Operations
Ref #
Wednesday, May 22, 2024

Description & Requirements


BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 12 business lines.


BNP Paribas Cardif is a global insurer with a presence in more than 30 countries, 50 years of history and a central position within the BNP Paribas Group business. Today, we lead the payment protection insurance market and provide protection to more than 100 million customers worldwide. At Cardif Iberia we have close to 200 employees in our Madrid and Lisbon offices, who work together every day to provide our partners and customers with the best insurance solutions.
Due to our combined experience and perspective in the insurance world, we have become a source of innovation, establishing a unique partnership model. Through it, we seek partnerships with companies from a wide variety of sectors (banking, consumer finance, automotive manufacturers, telcos, etc.), with whom we co-create protection solutions tailored to both their needs and those of their customers.
In a rapidly changing world (consumer habits, demographic trends, digitalization, etc.), and in which new uses and expectations are continually emerging, we position ourselves in a model of continuous transformation that allows us to support our clients with products tailored to their real needs, at the time they demand it, and always with the guarantee of peace of mind provided by the experience of a solid group and company such as the BNP Paribas Group and BNP Paribas Cardif.
Our mission as a company? To make insurance more accessible


Direct dependence on the COO being part of the N-1 team above the Executive Committee. Under his management and responsibility would be the departments of Claims, Administration, Customer Service and Procurement&Oursourcing into Iberia perimeter (Spain & Portugal).


As Head of Operations for Cardif Iberia, you are responsible for serving partners and insured customers ensuring the quality of the activities and agreed operational management and ensuring optimization, implementation and monitoring of the company’s strategic operational processes. In addiction ensuring lead the design and ensuring operational efficiency according to the policies, rules and standards set by the Company. 

You are also responsible for leading the transformation of the operational model of the Company regarding market developments and business strategy being involved in strategical discussions and decisions.


  1. Ensure the proper functioning and quality of the Cardif Administration, Customer Service and Claims Departments, ensuring adequate, fluid and effectiveness for external and internal customers.
  2. Support the development, transformation, implementation and coordination of the projects or GPS agreed by Cardif Iberia, as well as to ensure the correct functioning of the tools used in whole area.
  3. Support the growth and consolidation of Cardif Iberia as regards the Operations Department, and to share knowledge and best practices of the market, incorporating those interesting for a better consolidation of local activity.
  4. Establish controls to detect fraud and/or money laundering, verifying the detailed monitoring of the rules on money laundering established by the BNP Paribas Group and/or the local regulations.
  5. Ensure compliance with the requirements set out in the custody and transmission of information processes (in particular with regard to the GDPR).
  6. Manage and motivate team members, clearly defining the responsibilities and objectives of the employees in his charge, monitoring their performance and evolution, identifying training plans and communicating clearly the strategic orientations of the company. Good extradepartmental relational skills are also necessary for this position.
  7. Participate in the definition of human resources management, through the discussion, formulation and implementation of policies and people management practices. Also, taking the responsibility for the quality of working environment, both its own area as the company as a whole.
  8. Represent the company and Ops with collaborators/associates/customers at those wvents for which it was required.
  9. Ensure that the process of screening sanctions to the customer database is carried out in a complete and timely according to the Local Automatic Screening Procedure.

Position requirements

  • University studies related with Business Administration, Administration, or similar.
  • Master's or Post Graduate in Operations or Business administration will be highly valuable.
  • 5 years of experience in positions of Head of Operation into insurance companies. Knowledge of information systems related topics and Agile/Lean.
  • People management will be an essential requirement.
  • Fluent in English.
  • Good analytical skills, Excellent formal and informal communication skills.

Business Skills

Operations and Processes | Production Operation Steering | Risk anticipation | Business Organization | Insurance Knowledge | Analysis Capacity | Ability to understand, explain and lead the change | Transformation Mindset


What do we offer you?
Get to know all the advantages of working with us:

-You will be part of BNP Paribas, a leading financial Group across Europe and an international key player made up of 190,000 employees, 145,000 of whom work in Europe.
-We work under a hybrid work model we call Smart Working. This allows you to work 50% from home and 50% as a team in the office. In addition, we will help you equip your workstation at home with the necessary work material.
-Our schedule is flexible throughout the year. In addition, in summer you can enjoy two months of intensive working hours, and on your birthday you have a vacation!
-As a reward for work and annual performance we offer a variable linked to objectives.
-We offer allowance for per diems and teleworking.
-Know all the flexible remuneration facilities we offer such as transport card, childcare vouchers, health insurance with Adeslas, training...
-We contract for all our employees a life insurance and pension plan.
-You will not stop training. We have the most advanced training tools so that you can recycle your knowledge as and when you want. And all our employees have English classes.
-Come to the office however you want: car, subway, bus, motorcycle, bicycle... We also have shuttles from two different points of the capital.
-We like to take care of our employees, we have a doctor in our facilities every day of the week. In addition, in the building you will find a service of conciliation that will help you to solve the day-to-day management.
-We are very committed to society. That's why we provide all employees with volunteering activities within your working day.
-And if you're still not sure... we don't say so, Top Employer says so. We are one of the be

About BNP Paribas Cardif Iberia

At BNP Paribas Cardif we have a long international career path and an unrivaled team of professionals who carry out our mission: making insurance accessible. We are the insurance entity of the BNP Paribas Group and we are clear about the business model that makes us always be one step ahead, that keeps us aligned with the needs of our partners and their clients and makes us the global leader in payment protection insurance.

But if something faithfully summarizes what we are, it is each of the occasions in which we put our values into practice: helping customers in difficult times, being useful to society, developing responsible and sustainable products, promoting inclusion & diversity... In short, fulfilling our mission: to make insurance more accessible to everyone in a world that does not stop evolving.

Why are we looking for people like you? Our team is in full expansion and we want to continue incorporating talented people who will allow us to achieve excellence in our products and services with a positive impact on society and implementation of our mission, and because we know that with our #CardifSpirit we will go further.

Diversity and Inclusion Commitment

BNP Paribas Group offers an equal opportunity employer and prides itself on providing equal employment opportunities to all job seekers. We are actively committed to ensuring that no person is discriminated against on the basis of age, disability, gender change, marital or marital status, pregnancy and maternity/paternity, race, religion or belief, gender or sexual orientation.

Fairness and diversity are at the heart of our hiring policy because we believe they foster creativity and efficiency, which in turn increases performance and productivity. We strive to reflect the society in which we live, maintaining the image of our customers.