Job Title: Associate

Department: CIB IT - IAM - Identity Access Management

About Business line/Function: CIB IT Production

Position Purpose: We are looking for a SAILPOINT L2 support analyst for Identity Access Management Team. As a SAILPOINT support analyst, candidate should have vast experience in SAILPOINT Identity IQ trouble shooting with a broad understanding of Identity Access Management (IAM) processes and implementations. The role will be more focused on analyzing/troubleshooting and maintenance of the IAM system. The candidate should have a solid working knowledge of various IT systems/technologies and enjoy working collaboratively across teams. This position requires constant interaction with IAM development, testing, operations and security compliance teams to understand management processes, which must be re-engineered to work with SAILPOINT processes

Responsibilities

Direct Responsibilities

·         Ensure day-to-day availability and stability of IAM applications

·         Monitor production systems and proactively identify issues

·         Analyze, troubleshoot, and resolve production incidents within agreed SLAs

·         Perform Root Cause Analysis (RCA) and implement preventive actions

·         Execute production deployments, configuration changes, and application releases

·         Monitor application health, scheduled jobs, and system performance

·         Support maintenance activities, patching, and platform upgrades

·         Coordinate with Infrastructure, Database, Middleware, Network, and Security teams during incidents

·         Maintain operational documentation, runbooks, and knowledge articles

·         Participate in on-call support and major incident management

Contributing Responsibilities

·         Contribute to automation of repetitive operational activities

·         Support problem management by identifying recurring issues and improvement opportunities

·         Collaborate with development teams on production defect analysis and resolution

·         Participate in release planning, deployment readiness, and post-release validation

·         Recommend enhancements to monitoring, alerting, and operational processes

·         Support audit, compliance, and security activities by providing operational evidence

·         Contribute to Disaster Recovery (DR) testing and business continuity initiatives

·         Share knowledge, mentor team members, and maintain the knowledge repository

·         Collaborate with business stakeholders and application owners to ensure smooth service delivery

·         Drive continuous service improvement initiatives and participate in post-incident reviews

·         Ensure reconciliation, aggregation, certification, and policy jobs complete successfully

·         Support IAM integrations with HR systems, Active Directory, LDAP, APIs, and ServiceNow
 - Support role, entitlement, and policy-related production activities.
 - Validate production changes following releases

Technical & Behavioral Competencies

·         3 to 6 years of IAM support experience preferably on SailPoint.

·         Deep knowledge of IAM processes and functions gained through experience

·         Hands-on support experience with Java, Bean shell, JavaScript, JSP/Servlets, PowerShell, UNIX, LINUX and XML

·         Hands-on experience on analyzing writing DB scripts, fine tuning of queries, Stored Procedures in Oracle/MsSQL

·         Good support knowledge on REST APIs is added advantage

·         Good knowledge on JIRA, ServiceNow is a plus

·         Should have good analytical and logical reasoning skills

·         Excellent verbal and written communication skills

·         General banking domain knowledge is a plus

Specific Qualifications:

Bachelor Degree or equivalent

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

·         Java, JavaScript, JSP/Servlets

·         Shell Scripting

·         Oracle SQL, MsSQL

·         Unix/Linux, Windows

·         Application Production Support knowledge

Behavioral Skills: 

o    Ability to collaborate / Teamwork

o    Ability to deliver / Results driven

o    Creativity & Innovation / Problem solving

o    Adaptability

o    Analytical Ability

o    Ability to understand, explain and support change

o    Ability to set up relevant performance indicators

o    Ability to develop and adapt a process 

o    Ability to manage / facilitate a meeting, seminar, committee, training

Education Level: Bachelor's degree or equivalent 

Location: Chennai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.