BNP Paribas is the global bank with the strongest presence on the ground in the Nordic region. We have close to 900 employees based locally in the Nordics and offer our clients a wide range of services through our business units; BNP Paribas Corporate and Institutional Banking, Arval, BNP Paribas Asset Management, Alfred Berg, BNP Paribas Cardif, BNP Paribas Factor, BNP Paribas Leasing Solutions, and BNP Paribas Personal Finance.

BNP Paribas Corporate & Institutional Banking (CIB) offers corporates, institutions and public-sector clients a wide range of services from daily banking to value-added products and sophisticated investment banking solutions.

 About this opportunity 

We are looking for an IT Local Support Engineer for our office in Copenhagen. You will work closely with the Nordic IT team and colleagues in Europe coordinating and providing IT support services.

Main scope of the role

You have experience with Desktop Support, Windows 10/11, Office365, OneDrive, MS Teams, and Managed Service Provider experience. Furthermore, you have worked with:

• SCCM (building computers via SCCM)
• CISCO/click share VC systems
• IPC/Pulse trading hardware configuration
• Service Now ticketing system (manage inc, problem, change and asset inventory)

What you will do 

 As part of your daily work, you will be

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Responding in a timely manner to service issues and requests
• Providing technical support across the site (this may be in person or over the phone)
• Repairing and replacing equipment as necessary
• Perform proximity tasks, like change/replace/move network cable (patching work) in the technical premise, replace printer cartridge.
• Provide necessary support for desk moves relocations and reorganizations.
• Configure and setup user mobile devices, organize the delivery of these devices along with the associated support documentation and training.
• Manage local inventory of hardware (laptop/desktop, phone), asset lifecycle support and administration, asset registration into the asset management system.

The technical environment includes:

• Laptop/desktop : HP
• LAN/WLAN: Cisco, Juniper, Checkpoint, Opengear.

Relevant experience and requirements

In addition to the technical requirements, you are:

• Customer oriented
• Reliable and diligent
• Have excellent communication skills
• An eye for detail
• The working language is English. You are fluent in English (written and spoken). A Scandinavian language is a plus.
• Work will mainly be carried out within regular working hours. Work after working hours and during weekends might be requested to perform infrastructure changes.
• Availability to travel in and or out of the country.

Hiring Manager 

The IT Local Support Engineer is managed by the Head of IT proximity based in Sweden.

Diversity Statement

As the Bank for a changing world, we truly believe that promoting diversity makes it better. We welcome all talents and empower them to prosper in an inclusive workplace. Join us and bring your full self to work with your own experience and identity!