About the job

Your Main Activities Are

• Process activities following the operational procedures in place, ensuring the SLA is met and perform the tasks according to work allocation
• Performing the controls according to the procedures and risk mapping (checklists, 4 eyes check, among others)
• Analyse and integrate missing data in the systems while comparing data from different sources ensuring its reliability
• Manage queries, while understanding the different priorities and forward the requests to the respective departments
• Ensure escalation of non solved queries and potential incidents
• Extract reports, gather information and provide information to support the decision process and/or oversight duties
• Ensure client satisfaction by following up on their instructions, ensuring that queries are dealt in a timely manner and respecting the norms and standards
• Training the newcomers, smoothing the onboarding process
• Sharing continuous improvement projects by raising improvement points and contribute to implement them
• Contribute to a good team atmosphere and follow the Group's code of conduct
   
   

Profile and Skills to Success

• Bachelor's degree in Economics, Finance or Accounting
• Relevant experience in Banking and Financial Operations
• Fluent (C1-C2) English level 
• Proficiency in MS Office Pack (namely Excel)
• Ability to collaborate / teamwork
• Attention to detail / rigor
• Client focused
• Organisational skills
• Critical thinking
• Ability to deliver / results driven

#LI-Hybrid
 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach 

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment 

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.