About the job

The Continuous Improvement Team Manager leads a team of CI project managers and CI trainers/coaches to take Continuous Improvement concepts, tools and culture across the organization, always seeking efficiency opportunities within its scope of activities.

Your Main Activities Are

The Continuous Improvement Team Manager will be responsible for, but not limited to:

• Support the local Operations Senior Managers to derive from the global ops roadmap / priorities the local ones to reach local Ops targets
• Define Continuous Improvement annual roadmap to support local Operations roadmaps, identify and schedule Continuous Improvement projects / workshops / OPS managers Training & Coaching
• Manage local CI team of CI Project Managers & CI Trainers/Coaches
• Lead process improvement initiatives using Continuous Improvement Programme approach and tools to improve and standardize processes across locations – including post project follow up & impact quantification
• Entertain close relationships with the local Operations managers to capture their needs and arrange for initiatives to address them once approved by the programme stakeholders
• Prepare and facilitate problem solving workshops on multi-geographies issues – including post project follow up & impact quantification
• Implement Continuous improvement management practices such as performance management or activity management at Team leaders, Ops leaders, Process owners level including follow up & impact quantification
• Spread Continuous Improvement culture across the organization
• Prepare reporting on local Continuous Improvement programme, lead regular reviews with Ops senior management to follow up progress on CI roadmap

Profile and Skills to Success

• Master’s degree in management, Finance, Economics or Engineering
• Excellent command of English. French is a plus
• Strong experience on Lean methods and tools
• Strong experience on change management methods and tools
• Advanced facilitation skills
• Leadership: Capacity to bring together different stakeholders' visions and have them converge towards the same common target and get their full buy-in
• Excellent interpersonal and communication skills at all levels of the business
• Rigorous, organized, and execution oriented
• Team player, ability to work cross functionally for the general interest 
• Sense of priority: capacity to draw the line between important and secondary matters and switch between macroscopic and detailed issues permanently 
• Previous experience within CIB Operations or exposure to their processes will be a key asset
• Previous experience in project managers/Change team management is a prerequisite
• Skills on coaching
• Black Belt Lean Six Sigma certification is a prerequisite

 #LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach 

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment 

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.