Order Delivery Specialist

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK.  Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.  

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base.  From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously.  Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.

About the role

 In this customer services role as an ‘Order Delivery Specialist’ as it is called internally within Arval UK in Swindon, your role will be vital to coordinating the smooth transition once the vehicle has been ordered to the delivery of the new vehicle to the customer. Through predominantly tracking and managing order updates through a third-party system, you will be managing and exceeding expectations through delivery of a quality service, while promoting our brand values.

As an Order Delivery Specialist you will be focused on performing pre-delivery checks of various information – and reconciling any discrepancies internally or with dealers – to approve the delivery of vehicles in a timely manner. You will also manage customer queries and complaints in this exciting multi-tasking role. Within this role you will also be the 1^st point of contact for dealers to keep both internal and external customers updated on any changes to their vehicle and delivery date. 

Some of your key responsibilities will include:

·       Comparing internal and external quotes to ensure all information is consistent and correct, investigating any discrepancies as they arise

·       Coordinating the delivery of the vehicle to the customer, using the LeaseLink system and Microsoft Outlook as well as providing delivery updates to customers on the phone. 

·       Following up on new orders in the pipeline and proactively chasing dealers for updates

·       Working with internal account managers to communicate customer order changes

What we’re looking for

This is an ideal opportunity for someone who is a confident communicator, highly organised with great attention to detail and incredibly customer focused. 

To be successful in this role, you’ll need to be able to build relationships quickly, team oriented and capable of managing changeable processes. Delivering great customer service is key, you will be a team player who is computer literate with fantastic attention to detail.

You’ll also need to be able to plan and organise a very busy work schedule with deadlines both as an individual and as a team. 

We’re committed to building and maintaining strong customer relationships. So to make this a success, we’ll look to you to take ownership, provide solutions and seek out process improvements.

You’ll also be able to demonstrate:

·       Previous customer service experience

·       Good verbal and written communication skills

·       Excellent attention to detail

·       Strong administration skills

·       Ability to cope with varying workloads and pressure and support colleagues with the same

·       Competent in Microsoft Office, especially Outlook, basic Word and Excel are also required 

The package

We offer a basic starting salary of £22,620, plus a bonus of up to£1,100.  We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.  

We also provide a comprehensive benefits package, including:

• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Sound interesting?  Click to apply and a member of our Talent Acquisition team will review your CV.  

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture.  We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.  

Interview process

• Telephone interview our Talent Acquisition team
• 1 hour meeting with the hiring panel, which will include a competency-based interview If you’re not shortlisted, we’ll still let you know the outcome of your application.   

What are you waiting for?   Apply today and we’ll be in touch.