CALL CENTRE ADMINISTRATOR

BNP PARIBAS Cardif Bulgaria, operating in Sofia as 2 branches of Cardif Assurances Risques Divers SA and Cardif Assurances Vie SA, France is looking for a professional to take the position of CALL CENTRE ADMINISTRATOR.

Main Job Tasks and Responsibilities

• deal directly with customers either by telephone, electronically or face to face;
• respond promptly to customer inquiries;
• handle and resolve customer complaints;
• obtain and evaluate all relevant information to handle inquiries and complaints;
• perform customer verifications;
• process orders, forms, applications and requests;
• direct requests and unresolved issues to the designated resource;
• record details of inquiries, comments and complaints;
• record details of actions taken;
• manage administration of customer documents;
• follow up on customer interactions;

This list is not exhaustive, additional reasonable duties may be required from time to time.

Education and Experience

• minimum general education degree or equivalent or ongoing High school education;
• knowledge of customer service principles and practices;
• knowledge of relevant computer applications;
• knowledge of internal administrative procedures of the Employer;
• insurance product knowledge;

 Key Competencies

• problem solving ability;
• customer service background;
• good Communication skills;
• excellent telephone manner and customer-facing skills;
• high standards of accuracy and strong team player
• good knowledge of the business structure and functions of Cardif Bulgaria Branches
• fluent in Local language & English

 Engagement with the goals and standards of BNP PARIBAS Cardif Bulgaria.