General Information
Description
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About Businessline/Function : Corporate and Institutional Banking has an active IT ecosystem with its own IT backbone that involves a large workforce of IT employees working for DEV, Testing and Support projects. CIB ITO Production ensures the provision of industrialized and digital production services. The objective is to offer innovative products and services to its customers in a performing, global and secured environment in order to speed up delivery and time to market. CIB ITO Production manages operational risk by running stable and robust IT production platforms. CIB ITO production hosts critical service delivery scope comprising of Global Markets, Global Banking, Client & Employee, ALM&T and BP2S. C&E –Client and Employee APS primarily provides functional and technical support to the application portfolio, which manages End2End Lifecycle of the BNP Paribas Client from prospection until Client Servicing. The application covers business functionality starting from Onboarding of the clients by ensuring 360° due diligence (KYC), maintaining the relationship throughout the lifecycle and delivering robust and timely client servicing using highly scaled in-house and 3rd party applications.
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Job Title: |
Senior Application Support engineer | Date: |
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Department: |
APS Client and Employee | Location: | Bangalore | |||||
Business Line / Function: | CIB IT Production – APS Client and Employee | Reports to: (Direct) |
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Grade: (if applicable) |
| (Functional) |
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Number of Direct Reports: |
| Directorship / Registration: | NA |
Direct Responsibilities
This position is for Application production support role for Trade finance and Supply Chain domain
Candidate need to provide production support of Java, Oracle, Unix, Tibco based application issue, to internal clients and users. Candidate should be ready to work in shifts and over weekends for major maintenance activities
• Production Support for Trade applications
• Investigate & resolve problems related to problems in existing systems in order to ensure smooth functioning of IT systems
• Liaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies
• Provide support in shifts(24x7), on call support for weekday/weekend support & special support for ISPL holidays (on need basis)
• Implement & follow APS processes for Production Incidents, Service Requests, Problem Management, and Change Requests.
• Contribute towards ensuring DR readiness of all production applications
• Contribute towards resolving Hardware, Software & Application related security vulnerabilities
• Manage housekeeping, upgrades, installation, backup/restore & adherence to DR plans so as to ensure smooth functioning of existing systems
Support of Java, Oracle, Unix, Tibco / Filenet based application, Proficiency in Autosys, Service Now & Geneos or equivalent tools,
Ability to share / pass on knowledge, Proactivity, Attention to detail / rigor, Ability to collaborate / Teamwork, Critical thinking, Communication skills - oral & written, Client focused, Creativity & Innovation / Problem solving
Skills Referential | ||
Behavioural Skills: (Please select up to 4 skills) | ||
Ability to collaborate / Teamwork | ||
Communication skills - oral & written | ||
Decision Making | ||
Adaptability | ||
Transversal Skills: (Please select up to 5 skills) |
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Ability to understand, explain and support change | ||
Analytical Ability | ||
Ability to understand, explain and support change | ||
Ability to manage / facilitate a meeting, seminar, committee, training… | ||
Ability to develop others & improve their skills | ||
Bachelor Degree or equivalent |
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At least 2 years |