About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Businessline/Function :

Financial Operating Platform :

Strong presence across the globe with a proven track record of delivering quality service, within the expected Turn Around Time (TAT) and with ability to challenge Status Quo and share Best Practices. Core activities includes processing of Vendor invoices, Employee claims, Intercompany Invoicing, Procurements, Vendor/Employee set-up, Accrual Management & Application support..

Job Title:

Manager  

Date:

Department:

FOP

Location:

ISPL Mumbai / Chennai

Business Line / Function:

CIB - ITO

Reports to:

(Direct)

Grade: 

(if applicable)

Support Analyst

(Functional)

Assistant Vice President

Number of Direct Reports:

None

Directorship / Registration:

NA

Position Purpose

Manage the support and technical assistance to users using applications in BNPP Scope and also responsible for Project management activities for offshoring initiatives/Tool Deployment

Responsibilities

Roles and Responsibilities :

·        Thorough understanding of accounts payable workflow in application

·        Handling all daily activities of L1 support and being an effective back up for L2 support

·        Involvement in all stages of SDLC during new releases including system testing, user acceptance testing and Non-regression testing. Supporting in updating and execution of Test Cases.

·        Independent player should be able to liaise with different teams to resolve / get dependencies on time. Should be able to foresee issue / risk and intimate the same to team lead / project manager.

·        Good knowledge of support application functionalities for timely resolution of user queries.

·        Propose improvements related to the development and support daily activities.

·        Maintaining and updating process documents.

·        Effective Communication with Stakeholders, End-users, and technical teams.

·        Procedures creation and update in regards of raising incidents

·        Effective communication with all stakeholders/teams. 

Soft Skills and Additional Requirements:

·        Must be able to work closely with end users , stakeholders and developers

• Should be flexible to work in shifts (APAC/NAR/EMEA Business hours)
• Willing to improve functional knowledge and technical skills
• Strong organization and prioritization skills.
• Pragmatic approach to problem solving.

Technical & Behavioral Competencies

Technical

• Knowledge of Basware/PDAP Admin, Master, Monitor, Readsoft (Xbound management, verify, verification), Thin Client and Tymetrix (Optional) , Ivalua. 
• Knowledge of accounts payable – invoice processing workflow
• Knowledge of SAP for accounts payable (optional) 
• Project Management

Strong keys

• Reactivity & Ability to understand requirements, problems and situations and to draw out logical conclusions.
• Effective Communication, Rigor, Method, Autonomy, Patience.
• Strong Communication (Written / Oral)
• Ability to define and challenge processes
• Ability to manage stakeholder / business lines in governance meetings 
• Build Documentation / SOP’s from scratch
• Excel Proficiency (with knowledge of excel / Macro Preferably)
• Handling all daily activities of L1 support and being an effective back up for L2 support. Good knowledge of support application functionalities for timely resolution of user queries is expected.
• Involvement in all stages of SDLC during new releases including system testing, user acceptance testing and Non-regression testing. Supporting in updating and execution of Test Cases.

Specific Qualifications (if required)

Qualifications

·        Years Of Exp: 6+Years

·        Any graduate/ Post Graduate 

Language

• English mandatory

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Client focused

Attention to detail / rigor

Transversal Skills: (Please select up to 5 skills)

Ability to develop and adapt a process 

Ability to understand, explain and support change

Ability to manage a project

Analytical Ability

Ability to inspire others & generate people's commitment

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)