The role

Supporting the GPA team and the wider property management business:

•    Manage mentor and lead the GPA Property management team

•    Provide conduit with GPA Regional Leads on all matters relating to property management

•    Understand in detail the GPA contract, with the focus on KPIs and provide an effective estates service in accordance with the contract 

•    Provide reliable timeline for delivery of BAU services and take responsibility for the delivery to the timetable

•    Take responsibility for providing solutions to all debt on the GPA account the collection of the debt in accordance with Debt Management Policy

•    Deliver Continuous Improvement Objectives and constantly look to improve service delivery and efficiency

•    Provide detailed working knowledge of Horizon, CRM Salesforce and dynamics

•    Develop and manage strong working relationships with the client

•    Ensure that the team work in line with BNPPRE processes and procedures

Key deliverables 

•    Senior point of contact for GPA Regional Leads

•    Contribute expertise, knowledge, and strategy to deliver the contract  and KPI’s

•    A team that is aware of their responsibilities and can prioritise accordingly

•    Understanding the resources required to deliver the contract under property management 

•    Oversee and lead client meetings and required reporting and follow up actions

•    Take responsibility for database and inputs from PM team

•    Focus on Assurance to provide accurate data as the platform for accurate and robust forecasting

•    Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR 

•    Provide best in class customer service to internal and external customer base

•    Maintain regular and effective communication with clients and tenants

•    Provide support and input as part of the GPA Senior Leadership Team (SLT).

•    Support Contract Director in the overall delivery of the contract

Person specification

QUALIFICATIONS

•    MRICS or similar

•    Degree level education

•    Clean driving licence

EXPERIENCE/SKILLS

•    Working with Clients at a high level

•    Broad knowledge of commercial property gained either in Private Practice Public Sector or the Corporate Sector

•    Management of Property portfolios with evidence of effective delivery 

•    Managing a significant team

• Heath & Leisure: Private medical cover, 30 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 
• Financial:  Pension, company car allowance, life assurance at 8 x basic salary, group income protection, long term disability insurance,  interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice