About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected, and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Global Markets Operations team ensures that Security transactions (Bonds, Equities, Complex Securities, ETF, SLAB, Repo..) and positions registered in the books under CIB ITO’s mandate, match the commitment actually taken with counterparties within a secure setup, in accordance with Group and Regulatory Policies and/or contractual agreements.

BNP Paribas Securities Corp. is a prime broker that provides a wide range of services to hedge funds including secured financing, securities settlement, custody, capital introduction, securities lending and custom information technology. Cash PB Client Services team act as SPOC for the clients and bank’s internal teams to resolve issues pertaining to the transactions (Bonds, Equities, Complex Securities, ETF, SLAB, Repo..) and positions registered in the books under CIB ITO’s mandate, within a secure setup, in accordance with Group and Regulatory Policies and/or contractual agreements.

Job Title:

Manager

Date:

Department:

Global Markets Operations – APAC Client Services

Location:

Mumbai

Business Line / Function:

Cash PB – Client Services

Reports to:

(Direct)

Vice President

Grade: 

(if applicable)

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

NA

Position Purpose

Technical & Behavioral Competencies

Core Competencies

• Ownership, Drive for results – own your client, hold and grab follow thru issues / queries, Delivers high quality work timely.
• Risk awareness – Demonstrates a good awareness of operational risk management. Always considers risk in his/her daily activities and abides by the operational responsibilities, where relevant.
• Corporate role model, integrity & ethics – Acts with discipline and high ethical standards.
• Team player & cross-cultural awareness – Works effectively in a team. Collaborates and shares information and solutions with colleagues, with other teams and stakeholders.
• Client focus – Sees stakeholders as well as external clients as customers.
• Challenge status quo - raise question on processes and current system flows.

Essential Personal Skills

• Diligence - Displays dedication and prioritizes problems by considering the impact on the business; identifies quick-wins.
• Resilience - Stays calm and positive, controls his/her emotions in conflict or any situation of intense stress (due to market, time or pressure).
• Communication (Active listener and clear communicator) - Communicates clearly. Communicates pro-actively with management, escalating issues as necessary. Ability to deal confidently with a range of personnel including management.
• Innovation - Thinks laterally to identify other sources of useful information and sees ways around obstacles and barriers.
• Proactivity - Self-starter with ability to work effectively with minimum supervision and detail oriented to ensure a quality service is provided.
• Structured – Ability to undertake structured analysis of a problem, identify key pain points and propose / implement pragmatic solutions rapidly.

Specific Qualifications (if required)

• A thorough understanding of financial markets and product. Strong equity derivatives and FX products knowledge (including the Front-To-Back workflows and the product event management)
• Strong communication skills with ability to articulate complex matters clearly and concisely. 
• Proactive and collaborative mindset, who can adopt to constantly changing environment.
• Previous experience in PB space, client facing and/or operational roles.
• Client Facing/Front Office Facing expertise is prioritized. 

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Client focused

Adaptability

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to anticipate business / strategic evolution

Ability to understand, explain and support change

Ability to develop and adapt a process 

Ability to develop and leverage networks

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)