About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

The Continuous Improvement Manager provides instrumental guidance in creating and maintaining value for customers through better design, introduction, and operation of services. It combines principles, practices, and methods from Quality Management, Change Management and Capability improvement. Organizations learn to realize incremental and large-scale improvements in service quality, operational efficiency, audit and compliance adherence and business continuity.  Guidance is provided by linking improvement efforts and outcomes with service Strategy, Design, Operations and Transition. 

Works with, process leads, technical, compliance and audit teams.  Identify and coordinate delivery of Continual Service Improvement Service Delivery Lifecycle and looks for opportunities to improve the performance and compliance of services to deliver enhanced value to the business.  

Job Title:

IT Risk Officer

Date:

30/01/2025

Department:

IT Production

Location:

Mumbai / Bangalore

Business Line / Function:

CIB IT

Reports to:

(Direct)

Grade: 

(if applicable)

(Functional)

Number of Direct Reports:

1

Directorship / Registration:

NA

Position Purpose

Candidates will be measured on the following four performance drivers which will dictate how individual impact is considered on the Americas platform:

Results and Impact

Leadership and Collaboration

Client, Customer and Stakeholder Focus

Compliance Culture and Conduct

Responsibilities

Direct Responsibilities

§  Create reports and analyze performance trends to identify potential improvement areas and/or performance deficiencies

§  Provide analytical insight into return on investment, cost optimization, cost reduction or other value creation initiatives to enable prioritization of effort

§  Understand the scope and relevant attributes of all current Service Levels and KPIs, and have demonstrated knowledge of defining new metrics

§  Ensure that risks and issues related to Services are recorded, tracked, assessed and escalated as necessary.

§  Communicating the vision of Continuous Service Improvement across the organization

§  Working with Audit, Compliance, Service Owners and Service Level Manager to define the monitoring requirements, identify and prioritize improvement opportunities and establish Service Improvement Plans (SIPs)

§  Identifying frameworks, models and standards that will support Continuous Service Improvement activities

§  Ensuring that activities are coordinated throughout the entire Service Lifecycle

§  Presenting improvement recommendations to senior management

§  Create and report on performance metrics for service delivery to identify areas requiring improvement

§  Monitor practices and processes to guide the implementation of compliance and improvement strategies improvement

§  Utilize available information, metrics and evaluations to develop recommendations for change. Provide input on internal processes to assist with service improvement initiatives and necessary Compliance and Audit requirements.

§  Maintain organizational focus on metrics that are less tangible and perceived as being subjective

§  Manage the balance between driving business value of continual service improvement and diminishing returns

§  Initiate and develop partnerships with internal end users to define and evaluate service performance outcomes

§  Create reports and analyze performance trends to identify potential improvement areas and/or performance deficiencies

§  Provide analytical insight into return on investment, cost optimization, cost reduction or other value creation initiatives to enable prioritization of effort

§  Understand the scope and relevant attributes of all current Service Levels and KPIs, and have demonstrated knowledge of defining new metrics

§  Ensure that risks and issues related to Services are recorded, tracked, assessed and escalated as necessary.

§  Communicating the vision of Continuous Service Improvement across the organization

§  Working with Audit, Compliance, Service Owners and Service Level Manager to define the monitoring requirements, identify and prioritize improvement opportunities and establish Service Improvement Plans (SIPs)

§  Identifying frameworks, models and standards that will support Continuous Service Improvement activities

§  Ensuring that activities are coordinated throughout the entire Service Lifecycle

§  Presenting improvement recommendations to senior management

§  Create and report on performance metrics for service delivery to identify areas requiring improvement

§  Monitor practices and processes to guide the implementation of compliance and improvement strategies improvement

§  Utilize available information, metrics and evaluations to develop recommendations for change. Provide input on internal processes to assist with service improvement initiatives and necessary Compliance and Audit requirements.

§  Maintain organizational focus on metrics that are less tangible and perceived as being subjective

§  Manage the balance between driving business value of continual service improvement and diminishing returns

§  Initiate and develop partnerships with internal end users to define and evaluate service performance outcomes

Contributing Responsibilities

§  Identify risks to successful achievement of goals, and take appropriate steps to mitigate those risks

§  Ability to interact with Senior Executive Level Management

§Conduct and report on quality control audits

Technical & Behavioral Competencies

§  Organization Skills

§  Self-Motivation

§  Availability and Commitment

§  Communication and Customer Service Skills

Specific Qualifications (if required)

§  Knowledge of ITIL Practices

§  Technical Background preferred

§  Analysis of business processes

§  Technology Process Improvement experience desirable

§  Identifies alternative solutions, assesses feasibility, and recommends new approaches.

§  Contributes to evaluating the factors which must be addressed in the change program.

§  Strong written and verbal communication skills. 

§  Solid problem solving and analytical skills; must be resourceful, creative, innovative, results driven and adaptable 

§Solid understanding of Operational Risk

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Creativity & Innovation / Problem solving

Communication skills - oral & written

Ability to collaborate / Teamwork

Ability to synthetize / simplify

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to understand, explain and support change

Ability to manage a project

Ability to set up relevant performance indicators

Ability to develop and adapt a process 

Education Level: 

Bachelor Degree or equivalent

Experience Level

At least 7 years

Other/Specific Qualifications (if required)