About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks, and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centered on corporate and institutional clients. The Group helps all its clients (retail, associations, businesses, SMEs, large corporate and institutional) to implement their projects by providing them with services in financing, investment, savings, and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Business line/Function:

BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.

Within BNP Paribas Group IT, the filiere “FORTIS” oversees operationally to the challenges of IT applications with an end-to-end vision and consistently across the Bank. Several domains of these filiere contribute to this, including the domain “Service Offering DevOps”, which provides the DevSecOps platform for IT Group, Control Center, DB Activities and move to Cloud project.

BNP Paribas Fortis is a bank that is responsible and socially committed. The environment, diversity, cultural support, sponsorship... Through various and concrete ways, we are dedicated to meeting our customers’ expectations and proud to demonstrate our values: responsible, human, innovative and enthusiastic.

Job Title:

IT Application Production Support Engineer 

Date:

Mar-2025

Department:

ITGP

Location:

Chennai 

Business Line / Function:

BNPP FORTIS

Reports to:

(Direct)

ISPL ITG OPS

Grade: 

(if applicable)

(Functional)

ITGP/FORTIS

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

In the APS (Agile Production Services) CCDA we deliver as Application Production Support Engineer for Payment Applications.

Responsibilities

The job mainly consists of the following elements:

• We provide End to End Production Services for the Daily Baking, Payments and Risks & Credits Tribes, with as main activities: 
  • E2E L2 support of Go-live, service availability and on-call 24/7 L2
  • E2E L3 support of Technology expertise and on-call 24/7 L3
• In order to provide a reliable IT service for our employees and customers we are the guardian of the operational quality of our IT systems
• We guard an optimal time-to-market / quality balance for our releases, with a special focus at availability and business continuity.
• We provide an efficient, high quality first and 2nd line support for all IT-solutions.

Technical & Behavioral Competencies

As Application Production Support engineer:

• To fix incidents in QA and in Prod, to provide support to the Payments Tribe
• To ensure that all deployments are carried out on schedule, are fully deployed, implemented and functioning in the operational environments
• To help preparing the detailed runbook by identifying all stakeholders and related actions
• To analyze all technical dependencies between the different components
• To update the  Current State Architecture  document based on detailed technical design
• To update or create all documentation for the support

As incident solver in run mode:

• To find, advice and implement solutions in order to solve incidents
• To document the resolution progress and the applied solutions
• To investigate, analyze and document incident cause and solution

·       To evaluate with the squad Scrum Master if an incident has to be escalated to the Incident Manager on duty (iMod)

Technical Experience:

Mandatory –

•            Good knowledge of Linux

•            Medior Operating system Linux 

•            Medior Database oracle / SQL

•            Medior on automated batch scheduling

•            MS Office XLS, Word, PPT

Preferable –

·       Knowledge of Mainframe:

·       Mainframe z/OS

·       DB2 for z/OS, SQL, SPUFI

·       DB2 and IMS utilities 

·       TSO/ISPF, JCL

·       Cobol

·       Experience in Unix/Linux scripting (PowerShell)

·       Knowledge of MQ Series

·       Experience in distributed scheduling (CTRL-M)

·       Experience in a second line

·       Some knowledge about cloud environments 

·       Experience in deployment of business applications

Specific Qualifications (if required)

·       Agile environment 

·       Follows the Customer processes for projects, incident and change management.  

·       Being standalone and team worker, analytical minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness. 

·       Motivated self-starter, process-oriented with high attention to detail 

·       Quick self-starter, pro-active attitude. 

·       Good communication skills, Good analytical and synthesis skills. 

·       Autonomy, commitment, and perseverance. 

·       Ability to work in a dynamic and multicultural environment. 

·       Flexibility (in peak periods extra efforts may be required). 

·       Open minded and show flexibility in self-learning new technologies/tools. 

·       You are customer minded and can translate technical issues into non-technical explanations.

·       You are always conscious about continuity of services.

·       You have a very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team.

·       Client-oriented, analytical, initiative oriented and able to work independently.

·       Be flexible and ready to provide support outside of Business hours (on-call).

·       Able to take additional responsibility. 

·       Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model.

·       You are flexible and ready to provide support outside of Business hours (on-call).

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Organizational skills

Client focused

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process 

Ability to develop others & improve their skills

Ability to set up relevant performance indicators

Ability to manage a project

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 5 years

·       Other/Specific Qualifications (if required): Able to understand bank related business processes and assess impacts on business, Agile methodology.