About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

The below requirement is for APAC APS under BNP Paribas Securities Services provides fund administration services by assisting our clients in clearing , settlement and custody of all asset classes for our clients.  Our clients are Operations in Asia Pacific region who serve clients of Investment Banks, Brokers, Dealers, Large corporate and government organizations. 

Job Title:

Senior Tech Lead 

Date:

03-APR-2025 

Department:

2S APS

Location:

Chennai

Business Line / Function:

IFS AU NZ APS

Reports to:

(Direct)

Grade: 

(if applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

The below requirement is for 2S APAC Services, a major arm of BNP Paribas Securities Services provides fund administration services by assisting our clients in clearing , settlement and custody of all asset classes for our clients. Our clients are wide spread in Asia Pacific region which include Investment Banks, Brokers, Dealers, Large corporate and government organizations like NSDL. The position is for a Support Manager who has the following capabilities and exposure to support processes. 

The Scope of Sydney APS IT support team are as follows 

·       Incident Management : Day to day IT incident management, Crisis management and support of the AU NZ landscape

·       Request Management : SME support for Service requests raised by users 

·       Change Management : Transition of projects and change to BAU and support new releases. 

·       Problem Management: Identifying permanent fixes to the production incidents

·       Release Management : SPOC for release management and shadow AU NZ stakeholders 

This position focus to build SRE capabilities for AU,NZ and other APAC areas using the expertise. 

Responsibilities.

• Minimum 15 years of  overall experience and exposure to project management
• Ability to coordinate with multiple stakeholders and a team comprising of 10 to 20 members
• 16/5 Production support handling technical teams and functional support for AU NZ applications.
• Should be flexible to cover, extend and mobilize shift resources in emergency /  crisis situations 
• Ensure the team is delivering the BAU without any deviation 
• Adhere to the support standards and guidelines 
• Ability to support Problem Management , Change Management and Incident Management by following Service operation and Service Transition recommended by  ITIL and internal processes 
• Inclination to understand new and upcoming application/business functionality
• Understand Business and Management expectations and ensure timely delivery of the requirements. 
• Demonstrate leadership capabilities to scale up the team and drive new initiatives. 
• Provide On call support for the team members 
• Interact with the Onsite Stakeholders on addressing key issues and driving new initiatives. 
• Should be able to identify Service improvement opportunities in the supported applications or processes.
• Ability to challenge and question wherever required.
• Understand client , business and project needs and assist with long term solutions aligning to the organization goals 
• SRE / SME role for AU NZ space coordinating risk management , Compliance, Service delivery and SLA management and promote cross functional culture 
• Primary responsibility for implementing One APS concept in AU NZ space using expertise 
• Implement Dynatrace tool in AU and NZ space for effective monitoring and capacity planning 

Direct Responsibilities

• Minimum 15 years of  overall experience and exposure to project management
• Ability to coordinate with multiple stakeholders and a team comprising of 10 to 20 members
• 16/5 Production support handling technical teams and functional support for AU NZ applications.
• Should be flexible to cover, extend and mobilize shift resources in emergency /  crisis situations 
• Ensure the team is delivering the BAU without any deviation 
• Adhere to the support standards and guidelines 
• Ability to support Problem Management , Change Management and Incident Management by following Service operation and Service Transition recommended by  ITIL and internal processes 
• Inclination to understand new and upcoming application/business functionality
• Understand Business and Management expectations and ensure timely delivery of the requirements. 
• Demonstrate leadership capabilities to scale up the team and drive new initiatives. 
• Provide On call support for the team members 
• Interact with the Onsite Stakeholders on addressing key issues and driving new initiatives. 
• Should be able to identify Service improvement opportunities in the supported applications or processes.
• Ability to challenge and question wherever required.
• Understand client , business and project needs and assist with long term solutions aligning to the organization goals 
• SRE / SME role for AU NZ space coordinating risk management , Compliance, Service delivery and SLA management and promote cross functional culture 
• Primary responsibility for implementing One APS concept in AU NZ space using expertise 
• Implement Dynatrace tool in AU and NZ space for effective monitoring and capacity planning 

Contributing Responsibilities

·       Provide Technical / Functional support and act as an SME using expertise

·       Develop the team as a techno functional team by cross training 

·       Conduct weekly team meetings and track action plans

·       Ensure weekly 1-2-1 meetings with the onsite stakeholders to provide key updates

·       Ensure monthly review and key KPIs are delivered on a timely basis.

Technical & Behavioral Competencies

The candidate must be able to demonstrate the key competencies detailed below to the standard required for the role.

Competencies required; 1 – essential, 2 – desirable

§  Good Attitude – 1 

§  Good Aptitude – 1

§  Adaptability: 1

§  Results and quality orientation: 1

§  Communication: 1

§  Customer focus: 1

§  Decision making: 1

§  Team work: 1

§  Innovation and continuous improvement: 1

§  Technical expertise: 1

§  Leadership : 1 

Technical Competencies

·       SQL Server / PL SQL

·       Windows Server Infrastructure 

·       Visual Basic or VBA (Preferred)

Functional Capabilities: 

·       Investment services industry / Funds Administration

·       Basics of Banking. 

Preferred : 

ITIL Foundation

Basics of Banking or Capital Markets (Investments and Fund Accounting)

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Decision Making

Ability to deliver / Results driven

Critical thinking

Transversal Skills: (Please select up to 5 skills)

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to develop and adapt a process 

Ability to anticipate business / strategic evolution

Ability to develop and leverage networks

Ability to understand, explain and support change

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 15 years

Other/Specific Qualifications (if required)

Graduate in any discipline (Computer Science preferred) with a good background of software development with a minimum IT experience of more than 15 years