Direct Responsibilities

-        Primarily responsible for the production support of all onshore systems of China Securities, providing proactive and reactive support to our business and clients.

·        Reactive :

o   Incident management - business and technology communication, coordination and resolution of incidents, from external issues such as exchange problems to in-house/vendor application bugs impacting the production environment.

o   Problem management – post incident review with strong focus on permanent resolution and re-occurrence avoidance.

o   Investigations into system behavior with queries directly from the business user and external parties (Clients, Exchanges, regulatory bodies, etc.)

·        Proactive :

o   Drive an excellent operational environment for all business applications from daily tasks, incident & problem management, change and new application / service onboarding.

o   Act as primary liaison from technology for local business/external initiatives. Ensure the technology solutions delivered by global/regional teams meet the local requirements.

o   Work with regulatory bodies/exchange/external partners around the IT solutions/deliveries.

o   Close collaboration with regional/global teams to leverage on best practice, processes, resources, and ensuring there is a common/collective approach to issues/problems

o   Release management – being the gatekeepers for the production environment, ensuring all changes are understood and scheduled appropriately

o   Deployments – binary/configuration changes to onshore systems after market close or during weekend

o   Preparation for market events such as mandatory exchange upgrades, expiry days, index rebalance days, etc.

o   Automation of delivery pipeline & repetitive tasks

-        Minimizing operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing, sufficient regular controls

-        Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified

-        Permanent control aspects:

o   Direct contribution to BNPP operational permanent control framework.

o   Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan

o   Comply with regulatory requirements and internal guidelines

o   Contribute to the reporting of all incidents according to the Incident Management System

o   Ensure audit recommendations are resolved within the specific timeline.