About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

The associate is responsible to manage the Learning management activities from an operations perspective for all employees in the organization & ensure that all the key & critical activities are closed on a timely basis to ensure a smooth process

Job and Person Specification:

End to End Administration support for Learning Management system, Formation of Training Calendar, Pre and Post Session logistics.

Manage daily BAU activities and complete the processing of activities as per agreed service level agreements:

Pre Program – Creation of Sessions / Events, Coordinating with vendors & participants for the session, Manage venue, Session type (virtual / classroom) & required logistics at respective site, 

Post Program – Collection of Attendance, Feedback forms, Assessment sheets (if any), Recording attendance on Training tool, Collation of feedback and summarize feedback etc. Updating training records, Sending emails to managers of participants who did not attend the session.

Liaising with vendors – Program dates, discussions within the team, Follow up with vendors for program contracts and communication of logistical details (participant details, venue and room and any other relevant information)

Invoice processing – Track invoices, Coordination with Finance, processing of invoices as per relevant approvals, contracts, Charge back to respective business cost centers, Filing of invoice copies

Handle queries from employees

Reporting & MIS to be published for standard + adhoc requests received

Management of Learning Licenses (Plural Sight, Udemy and Coursera)

Mandatory Training Dashboard and Reporting

Manage expectations from business / stakeholders and work in close partnership within the teams to ensure customer delight.

Implement / follow the HRSS governance model to ensure regular updates provided to business owners / stakeholders.

Responsible of monthly, payroll cut-off

Partner during Audits, Statutory audits, Formulate and Implement Risk and Control measures for processes / BAUs managed. 

Partner / Handle new projects within agreed timeframes in collaboration with stakeholders and adhering to regulatory compliance and controls.

Prepare Dashboards and KPIs showcasing health of the HRSS deliveries / processes centralized.

Understand HR tools and systems, Improve existing HR operations processes and create efficiency by automating manual processes.

Good communications skills and knowledge of MS Excel including Power BI. 

Candidate Requirements for the role: 

At least 5 years’ experience in managing Learning & Development Operations

Preferably having experience of working with MNC Banking Captive / Financial Services Institutions

Worked in HR Shared Services profile for large organizations.

Very good communication & presentation skills.

Knowledge of LMS tools, Excel / advance Excel and Analytics tool.

Confident & Mature

Ability to deal with pressure and complexities.

Preference – Experience in Team

Education Background: Graduate / Post Graduation in HR

Technical knowledge & Skills:    MS Office

Knowledge of HR Tools prefer – Training admin tools, PeopleSoft etc.

Preferred Industry/domain experience :BPO/KPO service delivery function.

Behavioral Skills/Competencies:Agile, Strong communication, Multi-Tasking, Team player, Ability to deliver within timelines

Required Competencies:Attention to detail / rigor Ability to understand, explain and support change

Location: Infinity IT Park - Malad (East)

Department :HR Shared Services

Shift Timings , If any:    India General shifts