About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

 The Loan Service team sits with the Credit Operations department. The Loan service team manages the events within the life cycle of a loan once a credit facility has been granted to a client (primarily corporate clients)

Job Title:

Manager

Date:

 2025

Department:

ITO - Credit Ops – Loan Service Middle Office

Location:

 Mumbai/ Chennai

Business Line / Function:

ITO

Reports to:

(Direct)

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

NA

Position Purpose

The Loan Service team sits with the Credit Operations department within CIB IT and Operations in the bank. The Loan service team manages the events within the life cycle of a loan once a credit facility has been granted to a client (primarily corporate clients) and is split into 2 functions: the middle office function and the back office function. The responsibilities highlighted hereunder is part of the middle office function.

Responsibilities

 1. Operations MANAGEMENT: Supervise processing (checker)  of Loans transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites.

2. OPERATIONS RISK MANAGEMENT: Maintain control over outstanding and unreconciled entries. Implement and monitor control plans and pay attention to risk related areas in operations.

3.TEAM SUPERVISION &TRAINING: Monitor the performance of the Team members. Provide Training support wherever needed.

Contributing Responsibilities

1.OPC: Contribute to the Operations Permanent Control framework

2..CUSTOMER SERVICE: Monitor turn around times,  and operational efficiency . Resolve customer complaints and queries.

3. CLIENT RELATIONSHIP MANAGEMENT: Support MO to address  ultimate client needs and resolve customer complaints if any.

4. INFORMATION MANAGEMENT: Supervise preparation and submission of MIS and reports to management as required and disseminate information to the Team.

Other Responsibilities

He or she shall possess a culture of accountability and discipline for management of credit risk data quality 

-        He or she shall have clear understanding of data definition in order to secure the data quality 

-        Direct contribution to BNPP operational permanent control framework.

-        Comply with regulatory requirements and internal guidelines.

Ad Hoc Tasks

-        Participate and contribute to initaitives relating to process changes, system enhancement and UAT

-        Participate and contribute local/regional/global projects 

-        Contribution to Regulatory/IG audits

-        Participate and contribute to BCP

4.TEAM SUPERVISION &TRAINING: 

-        Monitor the performance of the Team members. Provide Training support wherever needed.

-        Assume day-to-day management of the teams,conducting team meetngs, and appraisals 

-        Assist the Head of Credit Ops ISPL in managing the necessary re-alignment of responsibilities within ISPL in order to carry out the missions more effectively and more efficiently

Close communication with the Head of Credit Ops ISPL  for any control issues pertaining to local regulatory perimeters and to ensure delivery of Credit Ops mission in a consistent and effective manner

-        Ensure that the teams mandate, functions, policies, procedures, best practices and guidelines are appropriately carried out 

Technical & Behavioral Competencies

Familarity with Back Office Operations, Processes and systems.

-          Operational Risk awareness

-          Product Knowledge on Cash Management

-          Good command of Excel and Word

-          Planning & Organization skills (setup and follow schedules)

-          Good oral and written communication skills with internal and externa clients 

-          Excellent management skills

o   Line management (people)

o   Coaching

o   Change management

o   Project management

-          Accurate and attention to details 

-          Committed and motivated by a strong sense of accountability and care about delivering.

-          Team player and collaborative 

-          Autonomy and capacity to take initiative

-          Work under pressure

-          Capacity to remain objective and independent in order to fulfil the control role required

     -     Ability to support the teams

     -   Crisis Management.

     -   Maintaining cordial relationship among the teams

     -  Delegating and Developing Others