Main Purpose

The purpose of this role is to facilitate contact resolution of Inbound & escalated customer queries received from our customers, whilst at all times ensuring that the customer experience is consistent with the brand. Mobicred is a simple & convenient credit facility and is powered by RCS Cards that allows you to safely shop online with our participating retailers.

Key Responsibilities

• Manage inbound/outbound calls
• Understand problems clearly and find the best solutions through careful analysis
• Liaise and communicate relevant information verbally and in written format
• Use knowledge, good judgement, and procedures to make the best decision in a given situation
• Prioritise daily, weekly and monthly tasks and carry this our timeously
• Manage chat/email boxes 
• Ensure service levels adhered to 
• General ADHOC and administrative duties

Key Competencies

• Professional telephone etiquette 
• Customer orientated 
• Problem solving 
• Attention to detail
• Numerical skills 
  

Qualifications, Skills and Experience

• Grade 12/Matric 
• Computer literacy, must be proficient in Microsoft Outlook, Word, Excel
• 1-2 years’ call center experience in a similar role would be advantageous
• 1-2 years’ customer service in financial services industry would be added advantageous