Job Title: Customer Insights Manager

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues 

Hours: Full time, Permanent

______________________________________________  

A bit about us: 

At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to help their customers finance purchases in a responsible way.

The Role:

Working in the Analytics team, the Customer Insight Manager provides delivery of commercial value through the usage of analytical methods to deliver actionable insight. 

The aim is to understand, test, predict customer & marketing profitability and its associated levers. They also contribute to the development of the business through:

• Exploitation of customer knowledge & insight 
• Statistic survey of our portfolios
• Implementation of decision support tools  

Assuring visibility of customer insight within BNP Paribas Personal Finance and Strategic retail partners.

Key Responsibilities: 

• Understanding customer profile and behaviour of a credit customer 
• Controls and builds factual/quantified diagnostics of marketing activity (business lines, products, etc.) that provide a clear vision of campaign efficiency, statistical significance & profitability levers 
• Provide insight into optimising marketing based on budget and customer behaviour 
• Build customer segmentation to treat and engage with customers differently through marketing content
• Energetically contribute to the strategic partnerships, driving customer insight as a key contributor of commercial success
• Jointly define analytics roadmaps to support both BNP Paribas Personal Finance & Strategic Partnerships goals

Skills & Attributes:

• Highly practiced in use of data mining tools (SAS, SQL, Python etc) and with experience of developing statistical models and segmentations
• Experienced presenter and used to mixing with senior management population
• Able to communicate at all levels and explain technical or complex issues to a non-technical audience. Be able to tell a story through Data
• Able to manage multiple projects / tasks with effective time management
• Good Commercial Awareness
• Strong problem solving skills

What’s in it for you?

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you'll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including; 

• Competitive salary and a contributory pension scheme
• Access to our Health Cash Plan Scheme
• A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
• The opportunity to buy and sell holidays, giving you even more control over your work-life balance

Could this be you? 

Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you're considering a career change or exploring a sector jump, we welcome applicants with transferable skills.

Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.

To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.