Company purpose

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

Business area

Collateral Management is a risk function, which limits exposure to counterparties by requesting and controlling collateral.  The Collateral Support team is part of Application Production for Collateral providing tier one support for Collateral application suite.

Job purpose 

As an IT Senior Support Analyst, you will provide technical and functional support to Collateral APS alongside close to 300 end-users. 

You shall serve as the first point-of-contact for application investigations, especially around application configuration and infrastructure issues.

You will drive change projects within the collateral sphere including designing, developing and implementing new tools and receiving, building and configuring new infrastructure in the Collateral domain. 

You will conduct low level investigations into application issues, working with provider teams to identify root cause and a plan for resolution.

You will communicate the plan and resolution to user management, ensuring expectations are met and managed.

In addition, you may need to contribute Level 1 direct support to users on an ad-hoc basis. 

Key responsibilities

• You must have the ability to prioritise your workload in a continually fast-moving environment whilst managing conflicting requests and keeping within deadline.
• Educated to degree level or equivalent 
• Experience in trouble shooting batch in a complex infrastructure (windows server, linux server , citrix , web infrastructure, strong experience with Sybase and Oracle, proven experience in supporting system in production from an IT / operational support perspective, previous experience as well rounded support analyst involved in the following areas configuration management, system setup and system performance optimization.
• Experience in developing tools in Java and Groovy.
• Proven experience in:  SQL (both Sybase and Oracle), including the ability to develop complex procedures and design data structures.  Windows Environments and UNIX environments.
• Knowledge and experience in SPLUNK (Dashboard design and complex searches)
• Strong knowledge of Risk Banking Environments.
• Knowledge and understanding of collateral operations key processes.

Requirements

• Ability to understand and interpret complex technical issues and identify solutions, quickly and efficiently.
• Ability to prioritise workloads and manage conflicting requests on time in a fast-moving environment.
• Effective problem-solving abilities
• Ability to understand and design complex scheduling solutions
• Demonstrates good oral / written communication skills
• Ability to adapt to change
• Exhibits positive interpersonal and team skills
• Commitment to company quality standards including issue resolution timescales, quality improvement and commitment to resolving issues correctly. 
• Demonstrates initiative
• Ability to operate with limited support & supervision
• Aptitude for learning

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year - in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

#LI-Hybrid