Description

GROUP BNP PARIBAS

The BNP Paribas Group is one of the largest international banking networks, with a presence in 72 countries. The organization is an international financial services group, with more than 200,000 employees with solid roots in Europe.  

The BNP Paribas Group is organized around two main activities: Retail Banking and Corporate & Institutional Banking (CIB).  

The IT production has two main entities ITG Production and ITO, with a main governance lead by ITGP.

ITG Production Network Security provide securely some critical services and maintain them constantly in other to offer best possible user experience and accompany the business growth. 

The services concerned are Remote Access, Connectivity to Cloud Services (SAAS, IAAS, PAAS), Firewalls and IPS segmentation & filtering and Automation solutions. 

The Network Security teams are responsible for designing, deploying, and supporting these services for all IT Group users (~100 000). They are performing that according to the Group guidelines and standards (Security, compliance, features, infrastructures, …)

ABOUT THE JOB

MISSION

The successful candidate will include Desktop HVD Team and will collaborate with them and other teams in CIB by designing, building and providing level 2 support. The team is responsible for the maintenance, support, and operation of all virtual machines and physical remote PCs accessed through the XenDesktop infrastructure. This includes managing HVD client deployments, ensuring the performance and stability of the production environment, and maintaining the build images.

RESPONSIBILITIES

Main Duties 

• Manage incidents and service requests related to the Citrix XenDesktop infrastructure
• Provide technical support for virtual desktop and remote PC users
• Conduct testing, analyze runbooks, and draft operational procedures
• Participate in technical projects and infrastructure migrations
• Coordinate with cross-functional teams to ensure smooth operations
• Support other operational teams during transitions to HVD infrastructure
• Deliver services from the HVD Service Catalogue in line with SLAs (10,000+ users)

Service Responsibilities

• Monitor and maintain the health and performance of HVD and Remote PC infrastructures
• Perform lifecycle management: new builds, templates, security patches, and upgrades
• Configure and support backend systems and endpoints (Zero/Thin Clients, Console management)
• Ensure compliance with ITSM processes (Incident, Problem, and Change Management)
• Participate in special operations: Disaster Recovery, Business Continuity, and datacenter migrations
• Collaborate with L3 Engineering on Continuous Improvement Plans (CIP)
• Provide regular infrastructure status and usage reports
• Ensure documentation is up to date and of high quality

REQUIREMENTS

General Requirements

• 5+ years of experience in a similar role within a multinational environment (10,000+ users)
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to work independently and take ownership of tasks
• Customer-centric mindset with strong attention to detail
• Comfortable working with senior IT management and cross-functional teams
• Willingness to participate in on-call rotations and planned interventions outside regular hours

Nice to have

• Knowledge of SCCM (System Center Configuration Manager)
• Experience with Software Asset Management and Vulnerability Management tools
• Familiarity with SQL, WMI, and enterprise-level monitoring tools
• French language skills (spoken and written)
• ITIL Foundation certification 

Languages

• English: Fluent (spoken and written) – Interview will be conducted in English
• French: Valued but not mandatory

Skills

• Citrix XenDesktop and virtualization technologies
• Windows 10/11 configuration and support
• PowerShell and VBS scripting for automation and data collection
• Microsoft Active Directory and Group Policy Objects (GPOs)
• ITSM tools and processes (Incident, Problem, Change Management)
• Collaboration with infrastructure teams (Networks, Storage, Wintel, etc.)

Other

• Work Schedule: On-site services between 07:00 and 19:00, covered in weekly 8-hour shifts
• On-Call Services: Provided outside regular hours, covered in weekly rotations
• Planned Interventions: May occur outside working hours, including weekends
• Location: On-site presence required

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 32 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.