Business Overview:

The team is responsible for supporting eCommerce and FX Options platform in the Americas. The key focus is to build a strong relationship with the eCommerce and FX Options businesses, provide BAU production support issues/user enquiries, and align processes and procedures with the global support teams. To ensure current service agreements are met and requirements are successfully implemented. Establish a high level of quality for the production systems supporting eCommerce and FX Options businesses.

Candidate Success Factors:

Candidates are measured on the following four performance drivers, which will dictate how individual impact is considered on the Americas platform:

• Results and Impact
  • Able to influence peers and team.
  • Demonstrates good judgement when making decisions of high complexity and impact.
  • Exercise appropriate autonomy in the execution and delivery of work. 
  • Responsible for driving outcomes, which have meaningful effect on team or department.
• Leadership and Collaboration:
  • Creates trust with colleagues.
  • Acts in leadership capacity for projects, processes, or programs.
• Client, Customer and Stakeholder Focus: 
  • Able to build relationships with a mix of colleagues and clients.
  • Interacts regularly with management and department leaders.
  • Demonstrates the ability to influence stakeholders at the team level. 
• Compliance Culture and Conduct: 
  • Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts.
  • Perceived as a person of high moral character; upholds corporate values and displays high ethical standards.

Responsibilities: 

• Lead the eCommerce Application Support and FX Options (AS) U.S. team. 
• Serves as a single point of contact for all escalation related to ECOM/FX Options Applications.
• Function as a Front Office Applications Functional Support Analyst Provide production and application support for ECOM applications. Troubleshoot and resolve issues quickly and provide detailed and accurate reporting.
• Assurance of all escalations are giving the correct priorities base of the severity level.
• Ensure the 24x7 availability of e-Commerce Platforms -Cortex FX, XAP, Enablement , Market 360 , credit checker , CCS Suite of applications , CDP Market Options stack of adaptors, Issuemaster , NOVA, SOHO FI, SOHO Lite, SFO, ICAT and Kew.
• Serve as a link between business users and the Development and Business Analyst teams to recommend and prioritize tasks to include in the ongoing enhancement of the software systems.
• Monitor and maintain production, demo and staging environments.
• Propose enhancements in the functionalities of e-Commerce applications to the Development Teams via proper workflows.
• Test and monitor changes in the Production and P-1 environments.
• Assess user/client requests and propose changes to the Cortex applications to deliver needed functionality to the users/clients. Collect, centralize and understand user queries and issues.
• Educate business users on new functionalities that are being released in production.

Minimum Required Qualifications:

• Bachelor’s or master’s degree in a numerate subject (Engineering, Computer Science, Math, Physics, etc....) required.
• Minimum 7 years of experience in Electronic Trading and Risk System Application Support
• Excellent verbal and written communication skills.
• Motivated to work under own initiative whilst being a team player.

Preferred Qualifications: 

• Strong analytic and problem-solving skills.
• Strong knowledge of the FX business products and Electronic Markets.
• Strong knowledge of SQL (SQL Server and Oracle).
• Strong knowledge of Excel/VBA.
• Strong knowledge of Unix/Linux systems
• Knowledge of Networks, Market Data and messaging technologies (FIX, TCP/IP, TIBRV, MQ Series, Multicast).

FINRA Registrations Required:  

• Not Applicable 

CFTC Swap Dealer Associated Person (if yes, NFA Swaps Proficiency Program is required): 

• Not Applicable 

SEC Security-Based Swap Dealer Associated Person:

• Not Applicable 

While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted.

The expected starting salary range for this position is between $145,000 to $205,000 annually. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in role, base salary of internal peers, prior performance, business line, and geographic/office location.

In addition, our comprehensive benefits package aims to support our employees in various aspects of their lives. From healthcare and wellness programs to retirement plans and childcare services, we prioritize the well-being and growth of our employees. Our benefits include medical, dental and vision coverage, a 401(k) Savings Plan, backup childcare, life, accident and disability insurance, mental health support and paid time off. Additional details about our benefits offerings, inclusive of eligibility for a discretionary bonus, will be provided during the hiring process.

About BNP Paribas:

BNP Paribas is a leading bank in Europe with an international reach across the US, EMEA and APAC. It has a presence in 65 countries, with nearly 190,000 employees. The bank employs over 3,500 people in offices in the US across 10 states including New York, Jersey City, Chesterbrook, PA, San Francisco, Boston, Chicago, Denver, Miami, and Washington, DC. BNP Paribas has built a strong and diversified presence to support its client base. We continue to grow and strengthen our commitment to the US market through our Corporate & Institutional Banking activities. We are one of a few non-US banks to offer a full value chain for our clients, from trading to financing, and clearing and custody in the US with the international footprint and capacity to deliver both globally and locally. Leveraging the strength of our European roots, our network can support clients in virtually every region of the world, enabling more connectivity and efficiency wherever our clients conduct business. We take pride in our expertise and our ability to adapt while constantly looking ahead to create a more sustainable world.

As an international company with a global footprint, the unique cultures and viewpoints of our team members are an integral part of the fabric of BNP Paribas. We are a company with a purpose - to be a responsible and sustainable global leader. We aim to create an environment where our employees feel empowered to drive change, make an impact and be true to themselves. We employ talented individuals from a wide variety of backgrounds, locally and globally, and are inspired by our employees who help us in cultivating a diverse, equitable and inclusive workplace through initiatives such as our Diversity, Equity & Inclusion (DEI) Leadership Forum and Employee Resource Group (ERG) communities. We strive to be a workplace where all team members can grow and thrive and offer robust training, development, and mentoring opportunities to make that vision a reality. Our leaders are deeply committed to DEI and highly accessible to our employees, consistently soliciting feedback on how we can continue to support our employees to reach their highest potential. 

BNP Paribas. The Bank for a Changing World - https://usa.bnpparibas/en/homepage/join-us/our-opportunities/

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Protect yourself from fraudulent job postings. Emails about jobs at BNP Paribas will always come from addresses ending @bnpparibas.com @us.bnpparibas.com, @ca.bnpparibas.com, or @br.bnpparibas.com. You should be suspicious of emails regarding employment with BNP Paribas coming from any other domains and should not respond. BNP Paribas will never send payments to or request payments from candidates for positions posted by BNP Paribas.