Position Purpose

We are seeking a dynamic leader with 12+ years of experience to head our Camunda BPM Center of Excellence (CoE). The ideal candidate will have demonstrated experience in running and leading a shared service center and/or possess a product mindset. The CoE is an inception phase, and the person will be responsible to build the team, engage with stakeholders, encourage adoption of the platform, setup the SLAs and performance metrics.

Direct Responsibilities

• Team Building: Recruit, develop, and lead a high-performing team of 25 members.
• Stakeholder Engagement: Collaborate effectively with stakeholders to understand and address their needs.
• Platform Adoption: Encourage and drive the adoption of the Camunda BPM platform across the organization.
• Service Level Agreements (SLAs): Establish and manage SLAs to ensure high-quality service delivery.
• Performance Metrics: Define and monitor key performance indicators to drive operational excellence and continuous improvement.
• Manage budgets and delivery. 
• Monitor organization and setup the right target operating mode.
• Manage budgets, succession planning, upskilling, career progression, appraisal and compensation.
• Ensure risks around technology, regulation, data-security, technology are identified and mitigated. 
• Own and execute Governance and Steering Committee meetings. 
• Propose strategic evolution of CoE. 

Contributing Responsibilities

• Contribute to ISPL / Global initiatives in the organisation

Technical & Behavioral Competencies

• Excellent communicator - verbal & written.
• Perfectionist striving for preciseness and quality.
• Good understanding of CIB / International Banking functions. 
• Expert in Shared Service Center mode of working.
• Understanding of GCC, Software delivery life-cycle processes.
• Strong leadership and influencing skills. 
• Ability to prioritize while having competing priorities and meet strict deadlines.
• Ability to organize, delegate, track. 
• Resourceful to quickly understand complexities involved, simplify, and provide the way forward.
• Strive for automation of tasks and adoption of pertinent tools. 
• Personal drive to make a difference. 

Nice to have Skills: 

·         Prior association with a BPM tool / Camunda

·         Handson Data Analytics / AI / Java platforms.

·         Facilitation skills for driving workshops.

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills - oral & written

Decision Making

Attention to detail / rigor

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Ability to set up relevant performance indicators

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to inspire others & generate people's commitment

Ability to develop and leverage networks

Ability to anticipate business / strategic evolution

Education Level: 

 Master Degree or equivalent

Experience Level

At least 12 years

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai, and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected, and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

CIB Client Engagement and Protection IT (CEP IT) has focus on applications servicing Client Lifecycle management, Due Diligence /KYC , Customer Relation Management,  Service Request Management, Referential and Data Quality, Transaction monitoring, Reconciliation, Data Platforms, and Anti-Money Laundering.  Technologies being used include Java, .NET, Angular, Informatica, PowerBI, Fenergo, Siebel, Actimize, Camunda, Drools on private cloud infrastructure. Agile and DevSecOps practices are widely used. Landscape includes projects that are a mix of established and some under transition to new platforms.

Job Title:

Lead – Camunda CoE

Date:

1-Oct-2025

Department:

CEP IT

Location:

Bangalore

Business Line 

CIB - Client Engagement and Protection IT

Reports to:

Head of CEP IT India