Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people

Business area

In ITO Operations, Client Engagement & Protection (CEP) provides effective and efficient support functions for the benefit of the Bank and its customers throughout the client lifecycle, in accordance with regulatory standards and obligations. 

CEP is notably responsible for:

• Delivery and seamless coordination of KYC services throughout client onboarding and recertification;
• Ongoing monitoring and governance to ensure agreed quality standards and targets are met;
• Support and maintenance of strong client relationships under the Client Management Servicing Model  within Cash Management Client Services

Withing CEFS, Due diligences Operations function is in charge of performing the Know Your Customer (KYC) as well as other Clients regulatory investors protection and tax due diligences.

Job purpose 

End to end coordination teams are responsible for enabling a seamless and efficient onboarding and recertification experience. Primary function is to coordinate the KYC chain on a timely manner and provide transparency on progress end-to-end.

The Global Head of E2EC manages functionally a global team of E2EC (End to End coordinators) and BGC (Business Group Coordinators) under hierarchical link of regional E2EC heads (AMER / APAC) and / or regional head of KYC & E2E (EMEA). The role of the Business Manager will be to support the Global Head of E2EC as well as the regional heads and the wider teams. 

The team works in coordination with internal and external stakeholders notably KYC/due diligence teams to ensure a strong coordination of KYC, and Compliance and Business and Clients to accelerate lead time & smooth process for onboarding & recertification. 

The E2E Coordinator’s primary focus is to oversee the KYC journey of the onboarding, recertification and termination of a legal entity under his/her scope till account opening and implementation of e-banking solutions (if needed), acting as the local point of contact to address any KYC related matters for the LE and internal stakeholders. 

The teams cover all CIB clients / business lines: Corporate clients and financial institutions for different business lines: Global Banking, GM perimeter, FIC and 2S); excluding the clients covered by CI Teams and Central KYC Hub

As part of the Global Banking Client Journey, the Global Head of E2EC will play a key role in Global Banking on boarding process & prioritization design with the Business Line, with the support of the Business Manager. 

With all initiatives launched including the Global Banking Client Journey, the Global Head of E2EC will play a key role in the Global Banking on boarding process & prioritization design with the Business. With the support of the Business Manager, we will be able to manage all the change and transformation whilst having a full view on the E2E vision and ensure that the wider teams will have a voice to these large initiatives and be a key driver in the change as well as managing the transition to BAU. 

Key responsibilities

• Support the Global Head with the strategic direction for Client E2E Onboarding & Recertification & Offboarding for Corporate & Institutional Clients
• Support the transition of the new Target Operating Model and new organisation as appropriate jointly with Regional Heads of KYC and keeping alignment with Client Integration team s & the Central KYC Hub model to develop efficient procedures & tools and an interest in process redesign
• Progress on the mandates and rules of engagement for E2EC and commitment across the chain to accelerate and smooth processes.  
• Build the BAU Governance structure within the Global E2E Coordination teams and run them in a BAU mode
• Promote the standardization of practices across Client Management UK and play an active role in sharing best practices within the regions and platforms
• Contribute to E2E IT governance (Ontrack) and priorities/roadmap
• Work on a workforce strategy to size the teams, locations, and roles and responsibilities and support the regional teams with their budget exercise whilst building a consolidated view for the Global E2E Coordination Manager to manage the yearly budget exercise 
• Run, sponsor or coordinate projects impacting E2E Coordination globally
• Actively participate to Governance meetings for all sub streams on the transformation as well as the BAU (and even lead some of the initiatives)
• Be a KYC SPOC and animate the community, ensure the KYC policy is well understood and create an added value for E2EC / BGC (e.g. KYC expertise, bound with the business, prioritization, manage business expectation based on capacity of the DO/SKYCO)
• Work on committee deck preparations for the Global Head of E2E Coordination Management meetings
• Report adequate Key Performance Indicators to senior management and key stakeholders (e.g. on Doc collection, client reach out # of referrals, quality of IGA)
• Coordinate IG topics globally that impact E2E Coordination
• Coordinate and support the set up on the risk framework for E2E Coordination with OPC
• Collate initiatives from all business lines and support the implementation
• Focus on an enhanced client experience, clearly articulated workforce strategy
• Facilitate continuous process improvement and innovation to drive simplification

Requirements

• Strong experience in Financials Institutions and onboarding related activity
• Strong experience in working with operational teams
• Strong capacity to review and assess potential industrialisation and set-up review
• Good strategic mindset of how to manage, prioritises and drive production queues
• Excellent analytical and problem-solving skills
• MI Driven
• Strong interpersonal skills to deal with multiple stakeholders
• Proven experience in interacting with senior stakeholders with functions and business
• Capacity to manage multiple priorities
• Sound knowledge of products
• Self-motived and proactive team player who takes ownership of projects
• Thrives a teamwork orientated environment
• Fluent in English, proficiency in other languages is beneficial
• Excellent verbal, presentation and written communication skills

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year - in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

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