The role

Responsible for the assisting the Head of Corporate Facilities in the delivery of an effective and compliant facilities management service through in-house staff, contractors and consultants, hard and soft services, across a nationwide portfolio of sites.

Key deliverables

• Provide best in class customer service to internal and external customer base.
• Maintain regular and effective communication with internal colleagues in the Corporate FM team, support functions and the wider Real Estate business.
• Working closely with the helpdesk function to ensure any outstanding FM works are monitored and managed to conclusion.
• Measure and report supplier performance against agreed SLAs
• Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services
• Procurement of goods and services, following procedures and policies
• Undertake UK wide site inspections & audits, complete reports and initiate/progress any required works
• Maintain compliance & risk management tool ensuring compliance with all current statutory legislation in respect of health and safety and the environment, e.g. ISO14001 working alongside the sustainability team
• Provide support for complex projects including refurbishments and site mobilisations/ de-mobilisations
• Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
• Complete administrative tasks as required to include use of systems, filing, inventory management.

Responsibilities

Financials

• Has an awareness of wider team or department budget

Clients and Business Development

• Is proactive in building relationships with internal clients and courteous and responsive to all clients (internal and external)
• Functional or specialist competence with relevant understanding of business/departmental context
• Completes own work under minimal supervision/guidance
• Can deal with novel or difficult situations within context of own function or specialism

People

• Active team player
• May supervise administrative employees
• Shares information with colleagues and others through team meetings, databases, filing systems, etc
• Shares expertise with colleagues
• Proactively communicates to colleagues and others

Systems and Process

• Co-ordinates, implements and develops a range of important activities, processes, functions or relationships
• Makes decisions within field of expertise
• Is conscious of process and takes steps to protect the interests of BNP Paribas Real Estate, employees and reputation
• May contribute to BNP Paribas Real Estate Projects

Person specification

Qualifications

• Managing Safely - accredited by IOSH - or willing to work towards

Experience

• Previous experience in a similar role
• Understanding of accounting principles
• Good health and safety and environmental knowledge
• Basic mechanical and electrical services knowledge
• Excellent English language skills – both written and spoken
• IT literate – MS Office at intermediate level and other relevant software (e.g. Vantify, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

• Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.