Main purpose

The primary role of a Customer Service Agent is to facilitate the resolution of customer queries. You'll ensure that every customer interaction reflects the values of the RCS brand, prioritizing a consistent and positive customer experience.

Key responsibilities

• Handle both inbound and outbound calls, as well as managing customer email inboxes + social media platforms
• Analyze customer issues to find and provide the best solutions
• Communicate relevant information clearly, both verbally and in writing
• Use your knowledge, good judgment, and established procedures to make effective decisions in various situations
• Organize and complete daily, weekly, and monthly administrative and ad hoc tasks in a timely manner
• Ensure all service level agreements are met consistently

Key competencies

• Professional telephone etiquette
• A strong customer-oriented mind-set
• Excellent problem-solving abilities
• Exceptional attention to detail
• Good numerical skills

Qualifications, Skills and Experience

• Grade 12 or Matric certificate.
• 1-2 years of contact centre experience in a similar role is a strong advantage. Prior customer service experience in the finance industry is also a significant plus.
• Proficiency in computer literacy, specifically with Microsoft Outlook, Word, and Excel.