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General Information

Ref #
111114839112475
Country
Hungary
City
Budapest
Contract type
Permanent
Professional Family
F01 - SALES DEVELOPMENT

Description

 

JOB DESCRIPTION 

 

POSITION 

Account Manager

SUPERVISOR 

Partnereship Team Manager

A SENSE OF PURPOSE

Acts as the single internal point of contact for his/her assigned client portfolio managing operational (day-to-day) activities and providing expert advice and fast, accurate service, aiming to maintain and improve customer satisfaction while maximizing our profitable growth.

DUTIES

  • Manage the daily client relationship with fleet managers and ensure Framework Agreement (FA), client Company Car Policy (CCP) and Service Level Agreement (SLA) implementation
  • Improve client retention rate
  • Grow our market share in the existing client base and constantly improve client satisfaction 
  • Produce, send and follow up quotations, prepare, chase and finalize vehicle orders (NFN/NFR/RFO/NFO)
  • Apply pricing policy in quotes, respect derogation rules, alert Business Managers if needed 
  • Register and handle client inbound calls, requests and complaints
  • Create and Execute Account Strategy 
  • Analyze opportunities and seize them to maximize client penetration and revenue (incl. contract adjustments, EOC process, upselling)
  • Ensure outbound calls
  • Monitor the credit line renewal process in line with business needs.
  • Systems update: record client information data, tasks, opportunities and inform Business Managers using CRM tools as appropriate
  • Responsible for maintaining and respecting the Financial Security Regulations and legislation (such as: KYC, KYS, Anti Money Laundering, PIC, Professional Ethics, Anti Bribery, Whistle Blowing process)
  • Follow the financial security procedures on the KYC Framework, AML/CTF, PEP (Politically Exposed Persons), Sanction & Embargoes, as well as the ABC Framework.

REQUIREMENTS

  • 1-3 years of experience in sales sector in a similar environment or successful Acquisition Executive / Account Manager
  • Operational leasing product knowledge
  • Bachelor’s Degree
  • Fluency in local language, operational in English
  • Confident in using MS Office tools & applications

PROFILE

  • Decisive 
  • Client focus, ‘customer first’ mindset
  • Results driven attitude
  • Proactive commercial attitude 
  • Consultative approach, ability for active listening
  • Strong communication and negotiation skills 
  • Organizational skills 
  • Team Player attitude