Position Purpose

The Head of Global Markets and ALMT APS Singapore oversees Singapore GM APS and all countries in APAC where GM APAC APS a presence for FICC and ALMT.

The role holder manages the IT teams across Singapore which encompasses IT governance, IT Risk management, staff and budget management, application support, integration and maintenance

Key Responsibilities

Client relationship management

• Regional representative of Application Production and Support IT on FICC and ALMT
• Coordination with other Stakeholders in the context of multi-team / multi-locations / global & regional projects (Compliance, Legal, Tax, Finance, Risk, …)
• Key Interactions with the structuring teams, the sales and trading teams, the business management, Operations, IT and Finance

Responsibilities

• The Head of Global Markets and ALMT APS Singapore is in charge of leading the continuous transformation of our IT by industrializing and simplifying our structure
• The role holder will launch operational and cost efficiency programs through creation of capacity and scale
• The role holder is responsible for providing innovative solutions to business and adapting to new requirements
• The role holder is responsible for ensuring our organization is client centric by enhancing client experience and eliminating pain points

Account management

• The role holder is the primary point of contact for any IT matters related to all entities across APAC for his scope of activity, and represents IT GM Singapore in forums and committees
• The role holder organizes periodical meetings with business and operations representatives in APAC, maintains good relationships, understands their expectations, and provides solutions in timely manner

Vision and People Management

• Be committed, and show leadership on APAC APS Vision and strategy
• Anticipate changes, set challenging goals for team members, coaches team members and oversee their performance towards reaching goals
• Be sure that Newcomers are aware of BNPP rules, CIB rules, and CIB Production rules (Security, Tools, attitude, mandatory trainings, dressing, constraints …)
• On an on-going basis, coach and support direct reports via regular one-on-one meeting, record feedback provided to direct reports with clear expectations and fair assessment of how they perform against their annual objectives
• Support the recruitment process of IT GM
• Ensure we have sufficient staff coverage throughout the year
• Be the APAC APS representative in meetings
• Improve automations within the team
• Be accountable for the stability of the platform with objective for continuous improvement, increased stability and user satisfaction
• Ensure compensation process is in line with team members performance
• Periodical meetings with team members and constantly encourage information and knowledge sharing among team members
• Establish standards and make sure all team members follow the same rules

Budget management and procurement

• Manage budget building process by gathering requirements, identifying projects, estimating workload, arranging the arbitration process with the sponsors
• Update budget and forecast of headcounts and expenses by the deadlines provided by finance
• Monitor actual expenses, headcount of the team, and make sure actual and forecasted figures are in line with budget figures
• Contribute to management of vendor contracts and negotiating for new services, conditions, and prices

IT governance

• Review and validate internal IT policies, guidelines and procedures in his scope of activity
• Develop and maintain internal rules that complement other policies and guidelines
• Design performance risk indicators
• Make sure team members follow local, regional and global guidelines as well as regulatory requirements

Application Production and Support management

• Oversee deployment and integration of applications used by GM Business in coordination with local, regional or central IT teams
• Maintain the list of applications used by GM business and reflect the changes to management tools
• Manage IT risk ensuring that the IT applications are securely maintained without risk of access by unauthorized people, unexpected loss of facilities etc…
• Make sure that critical systems’ availability is monitored closely
• Maintain and develop best practices and tools for application support in line with Group IT guidelines
• Ensure that all production incidents are recorded in timely manner, and their prevention measures are put in place within given targets
• Responsible for reporting all incidents according with appropriate escalation to management and Permanent control as soon as an issue is identified
• Maintain the Service Level Agreement (SLA) between service providers and service beneficiaries

Incident and Problem Management

Monitor the results and quality of the different software solutions and projects implemented in the organisation:

• Manage/Own P1/P2 incidents and problems end to end
• Communicates with internal users and management over incidents and post-mortems
• Diagnoses issues: establishes their root case
• Initiates task force over critical incidents
• Liaises with upstream and downstream systems support teams as appropriate

Direct Responsibilities

• Assist troubleshoot and resolving incidents and problems on supported application
• Monitor and maintain system health and performance
• Develop, maintain and support Disaster Recovery plans on the weekend (bi-annual exercise)
• Participate in improving our monitoring and alerting tools for the support team to be more proactive on incident resolution and prevention

Contributing Responsibilities

• Monitor group mailbox, assigning/escalating appropriately
• Basic of majority of the application the team supports with the ability to be L1 support when necessary
• Adherence to Audit, Compliance and Risk guidelines

Knowledge Management and Documentation 

• Documents support procedures on wiki
• Owns team knowledge base on wiki for all in-scope applications
• Provides support to end-users on how to use the application
• Ensures Follow-the-Sun and regional support teams are continuously trained as required
• Communicates a daily handover document to Follow-The-Sun support teams, where appropriate

Continuous Service Level improvement 

Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered:

• Ensures that all application support logs are fit for purpose, ie meaningful and actionable
• Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools
• Implement self-recovery and automated detection of incident leveraging on learnings from past incidents

Maintenance and enhancements 

Oversee the acquisition and development of software systems in organisational units:

• Participates to release cycles for functional validation on staging/preproduction and production environments
• Review release and coordinate around deployment/post release checks
• Communicates Release Notes

Disaster Recovery Management

• Setup, define, update Business Continuity Management road map
• Design and Implement system failover plans for all applications used by business as part of a disaster recovery plans
• Ensure failover testing before deployment of applications are performed
• Organize periodical testing to validate failover plans, locally, regionally, and globally

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

• BNP Paribas MixCity which fosters better representation of women at all levels of the organization

• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

BNP Paribas - Diversity & Inclusion Journey

BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year