The role 

An administrator for the residential sales team in our Newbury office, the candidate will be a team player with excellent organisational and communication skills, both verbal and written. They will demonstrate the ability to work under pressure, a willingness to learn and an excellent telephone manner. 

The candidate will have previous experience of working in a fast paced environment and be able to provide a high level of service to clients. Self-motivated with the ability to demonstrate reliability and flexibility is essential, as well as being comfortable and capable of working as part of a team. This is a full-time role which involves supporting the sales team and includes day-to-day contact with our clients and potential buyers, and booking viewings.  

Responsibilities  

•  Management of the KYC and anti-money laundering processes as required by the Group, liaising with the internal on-boarding and compliance teams where necessary.  

•  Preparation of property brochures 

•  Management of the invoicing process for the team.  

•  Registration of new buyers 

•  Keeping window cards/brochure displays/office systems up-to-date 

•  Liaising with potential buyers and arranging viewings/managing diaries 

•  Maintaining client files and the Residential client database  

•  Assist with invoicing and debt collection ensuring that invoices are paid in a timely manner and debt is kept to a minimum.  

•  Where required establish and maintain trusted relationships with our clients to facilitate and accelerate the on-boarding processes. 

•  Implement strategies for continuous improvement of business processes and increased efficiency  

•  Any other ad-hoc administrative duties as required by the team.  

Person specification 

Qualifications/Key Skills 

•  GCSE level education (or equivalent standard), which will include English and Mathematics qualifications. 

Experience 

•  Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met 

•  Demonstrable experience of supporting a team of professional fee earners. 

•  Excellent IT skills (Word, Excel, MS Outlook) and experience of using KYC systems or similar. 

•  A strong communicator, both verbally and in writing with experience of customer service. 

•  Ability to establish and maintain effective working relationships with colleagues at all levels 

•  Punctual and flexible in relation to working hours and duties 

•  Prior experience of interpreting policies and procedures associated with AML regulations. 

•  Experience of undertaking client due diligence, including completing independent searches and sanction checks.  

•  Takes a proactive approach to administration, ensuring that where possible, efficiencies in processes are made.  

•  Maintains a positive attitude towards routine tasks.  

•  Accurate and exceptional attention to detail.  

•  Understands and appreciates the importance of using discretion when dealing with sensitive information.  

•  An interest in working real estate/estate agency environment.