What is this position about? 

As a Derivatives Execution & Clearing (DEC) and FX Prime Brokerage (FXPB) Relationship Manager, the role holder will be accountable for ensuring excellence on all deliverables related to managing the on-going relationship with clients within area of personal scope. The role holder will also complete activities related to the on-boarding of clients in relation to their assigned business areas, as required.

The role holder will mentor junior colleagues and primarily handle complex activities with autonomy, whilst exercising sound judgment on when to escalate issues to more senior colleagues.

Scope: GLOBAL

Additional details:

This role may be carried out within a range of experience depending on the development of knowledge and skills in the role and the role-holder’s ability to work with increased autonomy.

What would be your typical day at BNPP Paribas look like? 

Primary Role Responsibilities:

Advanced level professional accountable for providing excellence in coordinating and overseeing a range of activities in order to facilitate the effective management of relationships with DEC & FXPB clients within area of personal scope, as well as the on-boarding of new clients.

Relevant activities will primarily centre on co-ordinating internal teams to facilitate the efficient resolution of client issues and queries, as well improve the client experience. The role holder will act as a key point of contact for key assigned on-boarded clients to support on-going relationship management. Tasks may typically include:

•    Advanced level professional accountable for providing excellence within their relevant Global Markets specialism.

•    Continuously identifies, proposes, and implements innovative or alternative ideas ahead of others to improve topics or solve issues or problems that are multidisciplinary or cross-organisational, to improve the customer journey or the organisation, to develop new businesses or thought models.

•    Directs some projects within the department, responding to any issues or developments within relevant aspects of work.

•    Influences and supports members of the team by leading in decision making and approach where problems are more complex and require sophisticated analysis or experience. Acts as a point of escalation for more junior staff.

•    Complies with all applicable legal, regulatory and Group's internal compliance requirements as well as Code of Conduct including, especially, Financial Security, Fight against Corruption, Know Your Customer due diligence, Client Interest Protection, Market Integrity, Professional Ethics and Respect for colleagues.

•    Increasingly assumes responsibility for independently handling complex transactions.

•    Responsible for keeping up to date with existing and new rules and regulatory changes by the Exchanges and Regulators and Compliance.

•    Building strong partnerships with Sales teams related to assigned areas to provide assistance on all processes from pitching to prospective clients to the completion and servicing of origination/ Request for Proposal (RfP) processes.

•    Drive revenue growth and profitability: This involves being accountable for monetizing new and organic growth wins, protecting current client revenue, and developing client relationships to achieve annual client contribution targets. It also includes ensuring the profitability of client flows by closely monitoring costs.

•    Develop and expand client relationships: This involves identifying and targeting incremental revenue growth opportunities within DEC and across the bank to increase wallet share and returns. Additionally, conducting regular client reviews to identify opportunities to improve client experience, increase revenues, or identify cross-selling opportunities.

•    Acting as a key point of contact between all relevant internal teams to facilitate appropriate and timely completion of in-scope processes, and to support the efficient transfer of information and escalation of matters relating to platinum clients as required.

•    Developing strong working relationships with all relevant internal teams to support efficient actioning of all required steps to facilitate on-boarding processes, manage on-going relationships and support the development of future products to maximise client opportunities.

•    Co-ordinating and participating with the New Account Validation Committee (NAVCo) to validate new clients as required. This includes strong coordination with the sales team.

•    Primarily works autonomously, with limited supervision, on activities within assigned areas, and will progressively lead on a range of activities within the team. At all times is accountable for delivering personal targets and objectives, and for exercising sound judgement on when to escalate more complex or consequential activities to senior colleagues for more active supervision.

•    Obtaining competitive analysis and client input on our offering to drive product development initiatives.

What is required for you to succeed?

Knowledge, Skill, and Experience

•    Significant experience in making impactful decisions on the business.

•    Very strong technical background in relevant area of Global Markets.

•    Deep knowledge of specialist support area combined with broad knowledge of the industry and the relevant external environment.

•    Proactively able to identify areas of development, improvement, or ways to maximise results and takes initiative to implement relevant actions, in the short and long term.

•    Strong people management and influencing skills

•    Proven communication / relationship management skills.

•    Experience of managing internal relationships at all levels and able to deal with senior external stakeholders. A strong ability to articulate complex concepts in a concise and effective manner. Able to manage often conflicting internal stakeholders, while setting expectations

•    Recognised as a thought leader with strong commercial awareness.

•    Advanced technical and product knowledge relevant to their specific role and team (e.g., FXPB, OTC and Listed Derivatives Execution and Clearing).

•    Excellent analytical skills with the ability to translate technical concepts and strong technical skills to provide specialist guidance to others.

•     Advanced working knowledge of a wide range of BNPP policies, procedures, regulations, and legislation.

•    In-depth technical and product expertise to enable the individual to operate effectively with a good degree of independence and to act as a technical leader for more junior colleagues. 

•    Able to build effective internal networks and relationships and able to communicate with colleagues effectively and in a timely manner to motivate and generate commitment.

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

•    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

•    BNP Paribas MixCity which fosters better representation of women at all levels of the organization

•    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

•    BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

BNP Paribas - Diversity & Inclusion Journey

BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year