Job Title: AVP - Hospitality Lead

Department: Administration & Facility Management Group

About Business line/Function: 

Position Purpose :   The Hospitality Lead is responsible for designing, delivering, and continuously improving premium hospitality experiences for corporate clients, event attendees, and internal stakeholders. The role oversees all aspects of hospitality operations—including catering, guest services, and partner coordination across all locations to ensure a seamless, high‑quality service that aligns with BNP Paribas CIB’s brand standards and client expectations.

Responsibilities

Direct Responsibilities

• Service Design & Delivery:
• Responsible to collaborate to organise events, client meetings, Internal conference  & employee engagement programmes.
• Develop and implement hospitality concepts for meetings, conferences, and client hospitality programs.
• Ensure service standards, presentation, and ambiance meet as per guideliness
• Coordinate with culinary, facilities, security, and IT teams to guarantee end‑to‑end execution.

Team Leadership:

• Manage a multidisciplinary hospitality team (incl. event coordinators, guest management, catering staff), delivering efficiency.
• Set performance targets, conduct regular coaching, and drive a culture of excellence and client‑centricity.
• Organise staffing schedules, training, and development plans

Vendor & Partner Management :

• Identify, negotiate, and maintain relationships with external suppliers (caterers, décor, equipment rental, transport, etc.).
• Conduct periodic performance reviews and ensure compliance with contractual SLAs and BNP Paribas CIB procurement policies.

Compliance & Risk :

• Ensure all hospitality activities comply with internal policies (e.g., anti‑bribery, sanctions, health & safety).
• Conduct risk assessments for events and implement mitigation measures

Client & Stakeholder Relations :

• Act as the primary point of contact for internal business units and external clients regarding hospitality needs.
• Gather feedback, measure satisfaction and drive continuous improvement.

Contributing Responsibilities

Event & Banquet Support:

• Coordinate space allocation, catering, and staffing for meetings, conferences, and special events.
• Liaise with relevant SPOC’s to align event execution with client expectations.

Guest Experience / Visitor Management:

• Ensure consistent, high‑quality service standards across all touch‑points.
• Handle guest complaints promptly and turn issues into positive outcomes.

Operational Oversight:

• Supervise daily operations, including check‑in/out, meeting room / cabin arrangements, and food‑beverage service.
• Monitor key performance indicators

Continuous Improvement & Innovation

• Gather guest feedback, analyze trends, and implement service enhancements.
• Introduce sustainable practices and technology upgrades to boost efficiency 

Technical & Behavioral Competencies

• Strong project‑management and budgeting competence.
• Proficiency with hospitality management platforms.
• Data‑analysis ability (Excel, PowerBI, or similar).
• Excellent communication and stakeholder‑management skills.
•  High attention to detail and a service‑excellence mindset.
• Ability to work under pressure and manage concurrent events.
• Strong negotiation and vendor‑management capabilities.
• Knowledge of ESG and sustainability trends in hospitality.

Specific Qualifications: (optional)

• Formal training in HACCP, OSHA, or comparable safety programs.
• Emotional‑intelligence training (e.g., EQ certification).

Skills Referential (Required knowledge, skills and abilities)

• Strong financial acumen with experience in managing large budgets and vendor contracts.
• Ability to work in fast-paced, dynamic environments with a focus on employee-centric outcomes.
• Strong attention to detail, especially around metrics, KPIs, compliance dashboards, and reporting for leadership visibility.
• Establish, monitor, and drive operational controls with a strong focus on compliance.

Technical Skills:

• Demonstrated experience managing multiple departments
• Experience conducting internal audits.
• Experience leading multicultural teams.
• Ability to collaborate / Teamwork
• Stakeholder management

Behavioral Skills: 

• People Management
• Leadership and team development
• Ability to collaborate / Teamwork
• Resilience and Accountability

Education Level: 

• Bachelor’s or Master’s degree in Hospitality or Business Management.
• Minimum 12+ years of experience with hospitality portfolio in GCC

Location: Maharashtra , Mumbai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.