About the job

Your Main Activities Are

• Project Management - Oversee all project phases, from scoping to implementation, maintenance, and support of both standard and complex solutions
• Client Engagement - Maintain regular communication with clients, keeping them informed of progress and addressing any issues that arise
• Client Training - Ensure clients are well-trained on the implemented solutions to maximize their effectiveness
• Client Satisfaction - Focus on client satisfaction throughout the implementation, post-implementation, and maintenance processes
• Incident Resolution - Follow up on incident resolution, analyze client feedback, and manage complaints effectively
• Internal Control - Adhere to the internal control framework to ensure reliability and traceability of work
• Reporting - Report issues and achievements to management and input relevant items into internal reporting tools

Profile and Skills to Success

• Bachelor's degree in Economics, Finance or Accounting
• Between 3 and 4 years of relevant experience in Banking and Financial Operations, Project Management and Consulting or Client Management 
• Fluent (C1-C2) level of English 
• MS Office Pack (Excel)
• Organisational skills 
• Client focused
• Proactivity
• Communication skills - oral & written
• Ability to manage a project
• Investment & Wholesale Banking - Cash Management & Corporate Deposits

#LI-Hybrid 

Why joining BNP Paribas? 

Leading player in banking and financial services in Europe, BNP Paribas operates in 64 countries and has nearly 178,000 employees, including more than 144,000 in Europe 

The Group holds key positions in several areas of banking and financial services that are structured around three operating divisions: 

In Portugal since 1985, BNP Paribas today has more than 9.220 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 centres of expertise providing value-added services to various countries where the BNP Paribas Group also operates.

BNP Paribas ´ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility – Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:

To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices. 

Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life. 

To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.