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Información general

Nº de ref.
111114839115771
País
Portugal
Región
Lisboa
Ciudad
Lisboa
Tipo de contrato
Indefinido
Grupo profesional
F17 - GESTIÓN DE PROYECTOS Y TRANSFORMACIÓN

Descripción

About the job

  • BNPP Wealth Management Business Management team is looking to expand in Portugal. This is a very interesting opportunity to join the growing PIMH family as Business and Client Services officer for Business Management Department
  • The role involves providing functional and operational support to Front-Office users, training them on various systems, and facilitating communication and exchange with other departments (IT, Operations, Finance). You will be responsible for incident follow-up and resolution, close collaboration with IT team will be essential to resolve technical issues. You will participate in Continuous Efficiency Improvement projects and ensure new tools and new functionalities implementation by preparing, coordinating, performing UAT and supporting user with training
  • In addition, you will coordinate client mailing, manage the client template and manage client data in Front-Office Tools
  • Synthesize of the activity and set up regular monitoring sessions with the management in Portugal and Switzerland are expected
  • Wealth Management is preparing to adopt a new platform. This large‑scale project encompasses both the migration of data from the legacy system and the rollout of the tool with new interfaces and processes
  • By joining Business Support, you will act as the Front‑Office representative on the project, ensuring close coordination with the IT departments

Your Main Activities Are

  • Ensure that all business aspects are taken into account. As the business representative, the Business Support (BUSS) colleague is responsible for supporting the project rollout by carrying out the following actions
    • Oversee the data migration
    • Conduct the tests and document them
    • Track risk items and facilitate their resolution
    • Respond to development teams on business‑related questions
    • Produce and maintain user guides
    • Promote integration with the bank’s various processes

Profile and Skills to Success

  • Experience in Project Management (local projects impacting the Front Office)
  • Knowledge of the Wealth Management business
  • Proficiency in IT applications and tools
  • Fluency in English
  • Attention to detail and rigor
  • Commitment and perseverance
  • Interpersonal skills and ease of communication
  • Ability to work effectively under pressure and manage stress

About the Team 

  • As a leading global private bank, we deliver a tailor-made experience, with outstanding attention to detail along with precise, local knowledge backed by the global know-how of a worldwide banking group.  With a strong presence of almost 7.000 employees working in Europe, Asia and the United States and €411 billion of assets under management as of June 2022, BNP Paribas Wealth Management (“WM”) is a global leader of the Private Banking industry
  • Since 2015, BNP Paribas Wealth Management has a competences center in Lisbon named the Portugal International Markets Hub (“PIMH”). This center manages certain activities for the International Markets (“IM”) sites of BNPPWM namely Switzerland, Luxembourg, Germany and Monaco

 

#LI-Hybrid 

 

Why joining BNP Paribas? 

  • Leading banking institution

Leading player in banking and financial services in Europe, BNP Paribas operates in 64 countries and has nearly 178,000 employees, including more than 144,000 in Europe 

  • International reach 

The Group holds key positions in several areas of banking and financial services that are structured around three operating divisions: 

 

  1. Corporate & Institutional Banking (CIB) connects companies needing financing and institutional clients looking for investment opportunities division that offers tailored financial solutions for corporate and institutional clients.

 

  1. Commercial, Personal Banking & Services (CPBS) brings together all our commercial banks and several specialised businesses

 

  1. Investment & Protection Services (IPS) combines a unique continuum of products and services across protection, saving, investment and real estate including specialised businesses offering a wide range of savings, investment and protection services

 

  • Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 9.220 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 centres of expertise providing value-added services to various countries where the BNP Paribas Group also operates.

 

  • Diversity and Inclusion commitment 

BNP Paribas ´ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility – Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:

  • Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees
  • Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employee’s participation, creating space for different voices to be heard.

To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.

 

  • Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices. 

 

  • Commitment towards work/life balance

Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life. 

 

To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.

 

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.