About the job

• The User Experience (UX) Designer is responsible for designing and providing the best user experience in a website/ mobile app, define personas and user journeys. To conduct user research on Clients’ needs and behaviours and translate feedback insights into design recommendations to help improve the digital experience to our clients through our complete product and services offering
    

Your Main Activities Are

• Plan, test and implement new designs and optimize existing ones both on paper and using software applications
• Propose and create wireframes, visual mock ups and low-fidelity prototypes incorporating in the design client feedback, usability findings and usage metrics
• Plan and conduct ongoing user research, remote and on-site, through client interviews, surveys and usability testing to collect insights on users’ needs, motivations and attitudes
• Work closely with different stakeholders to identify research topics and define new usage campaigns
• Document, analyse and present research findings, in a clear and compelling way, and use those to propose high-impact and actionable insights to improve product’s design and help shape product strategy
• Present ideas, new designs, research findings and others to a wide range of audiences including senior stakeholders, clients, internal partners and project team members in a way that facilitates meaningful feedback and fosters collaboration
• Identify and troubleshoot UX problems
• Understand and design customer journeys, create personas
• Conduct competitive analysis
• Measure (track and report) qualitative feedback
   

Profile and Skills to Success

• Master’s degree in Architecture, Fine Arts and Design 
• From 3 to 4 years of relevant experience in Information Technology or Project Management and Consulting
• Fluent (C1) level of English
• Client focused
• Ability to manage a project
• Marketing - UX and customer journey approach 
• Digital knowledge and Innovation - Disruptive Innovation 
• Good communication skills (both oral and written)
• Skills in Microsoft Office (Excel and Powerpoint)
• Design Thinking

#LI-Hybrid

Why joining BNP Paribas? 

BNP Paribas, the European leader in banking and financial services in Europe, operates in 64 countries and has nearly 180,000 employees. The Group is structured around three operating divisions. Its business lines cooperate closely, as part of our integrated model, to meet the needs of all our clients in a coordinated manner:

Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 9.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

Diversity and Inclusion Commitment

BNP Paribas´ ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group’s Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility - Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:

To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.

Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices. 

Commitment towards work/life balance

Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life. 

To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.