The role

Responsible for the assisting the Building Manager in the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across hard and soft services in respect of a single building.

Responsibilities

•    Assist in the preparation, monitoring and reconciliation of service charge budget

•    Check and approve expenditure against service charge budget

•    Provide best in class customer service to internal and external customer base

•    Maintain regular and effective communication with clients and tenants

•    Supervise site based staff, ensuring all people related policies and procedures are followed

•    Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business

•    Monitor works conducted/service provided by suppliers

•    Audit and inspect supplier delivery

•    Measure and report supplier performance against agreed SLAs

•    Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems

•    Procure goods and services, following procedures and policies

•    Contribute to the preparation of management reports for a variety of stakeholders and attend management meetings are required

•    Undertake regular building inspections, complete reports and initiate/progress any required works

•    Assist Building Manager to ensure compliance with all current statutory legislation in respect of health and safety and the environment

•    Assist Building Manager to manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team

•    Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR

•    Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

•    Complete administrative tasks as required to include use of systems, filing, inventory management

Person specification

Qualifications/Key Skills

•    Membership or Associate Membership of IWFM

•    Managing Safely - accredited by IOSH

Experience

•    Previous experience in a similar role

•    Understanding of commercial leases and the landlord and tenant relationship

•    Understanding of service charge budgets and accounting principles

•    Good health and safety and environmental knowledge

•    Basic mechanical and electrical services knowledge

•    Excellent English language skills – both written and spoken

•    IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily 

We are proud to offer award-winning benefits to support and reward our employees:

•    Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work 

•    Financial:  Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice 

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.