Informations générales
Ref #
199843604
Pays
Espagne
Région
Madrid
Ville
Madrid
Type de contrat
CDI
Famille de métiers
F06 - INFORMATIQUE
Description
GROUP BNP PARIBAS
BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.
Spain IT Production
Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Telecom & Workspace, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.
ABOUT THE JOB
MISSION
Ensure that standardised methods and procedures are used for efficient and prompt handling of all IT Changes, in order to minimise the impact of Change related problems upon IT service delivery and quality.
Coordination for all Change activities within BNPP IT Systems and IT Infrastructures, assuring the overall Quality of the Change Management Process to meet with Change targets without any Impact to Business Operations.
RESPONSIBILITIES
Ø Actively Animate the change community, supervise and monitor Global IT Change Management Operations:
o Manage change requests by ensuring compliance with BNP Paribas Group directives and CIB L3 procedures
o Supporting CTO & IT teams in the process of managing operational changes
o Controlling requests for changes in production
o Ensure the impact and risk of any change in the level of service
o Manage conflicts of planned changes in production
o Prepare and organize CCB/CAB meetings
o During CCB/CAB regular meetings, support and advise CTOs and IT Senior Management
o Core member of GCB ITG Meeting and able “to speak for CTO” and on behalf of CIB IT Production
o Steering, reporting and improving change management
Ø Coordination of Major IT Operations in Production:
o Manage the overall timetable for Major Changes
o Manage the CIB Freeze calendar in full collaboration with ITG
o Relay the Change management communication
o Prepare and perform the training on change management to ensure IT operational are compliant with the process
o Manage the ANC (Advanced Notification Calendar) for Major Changes
o Manage planned Major Change conflicts in Production
o Prepare with IT support teams Major infrastructure Operations
o Provide Reporting, Analysis and a return of experience following these major IT Production Operations (Lessons learned).
Ø IT Change Process and Procedures:
o Coordinate the overall process for managing procedures
o Contribute to the procedure’s status follow-up
o Maintain a complete and up-to-date inventory of documents within his/her scope
o Guarantee IT Change Operations fits with BNPP Process, Procedures and Best Practices
o Responsible for Change Tickets data quality for all CIB IT Production (change quality control)
REQUIREMENTS
- Studies
Bachelor’s degree in Computer Science or equivalent
Desirable : ITIL V4 Strategic Leader (or equivalent).
- Experience
IT Professional with strong IT Technical background to be able to understand IT technical speak and terminology for the IT whole stack (Expert)
Senior IT Professional with at least 6 years experience in international companies
- Languages
Fluent English speaker and written fluent (B2/C1)
French spoken and written will be valued.
SKILLS
- Technical
- IT Infrastructure knowledge (Expert)
- IT Architecture knowledge (Mastering)
- IT Security and Cyber-Security Knowledge (Mastering)
- Ability to develop and adapt a Process (Mastering)
- Ability to set up relevant performance indicators (Mastering)
- Ability to create a Trust Relationship with IT top Management and Business representative (Mastering)
- Transversal & Behavioral
- Ability to work well under pressure, work autonomous and in team environment
- Very good interpersonal and communication skills, oral & written
- Strong problem solving, decision-making, and analytical abilities
- Ability to inspire others & generate people’s commitment
- Ability to manage/facilitate a meeting, seminar, committee, training …
BENEFITS
• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan.
• Hybrid telecommuting model (50%).
• 32 vacation days.
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.