Job Title:

RISK Operational Risk Officer (ORO) ICT ISPL

Date:

July 2025

Department:

RISK ORM ICT APAC

Location:

Mumbai

Business Line / Function:

RISK

Reports to:

(Territory)

Head of RISK ORM ICT & COE

Head of RISK ORM ICT APAC

Grade:

(if applicable)

(Regional)

Number of Direct Reports:

N/A

Directorship / Registration

No

Position Purpose

• Implementation, management and oversight of 2nd line of defense risk management framework within the Information and Communication Technology (ICT) space in India.

Key Responsibilities

RISK ORM ICT ISPL Governance & Oversight 

• Provide IT & Cyber risk management oversight and advisory to the business, technical and operations groups
• Provide direction, support and oversight with respect to management of security and technology risks of core  systems and applications
• Drive effective implementation and communication of Operational Risk Management policies and guidelines, in  particular RISK ORM ICT related. 
Risk management environment
• Identification & Assessment: Ensure that the identification and assessment of operational risks are effectively done  across the organization by correlating input from Audit Findings, Internal Loss
Data Collection & Analysis, External Data Collection & Analysis, Risk Control Self Assessments, Business Process  Mapping, KPIs & KRIs, Scenario Analysis, Quantified Measurement & Comparative Analysis
• Monitoring & Reporting: Implement a process to regularly monitor operational risk profiles and material exposure
 to losses and provide appropriate reporting mechanisms to the board, senior management and the business lines. Data capture and operational risk reporting should be continuously enhanced and provide a feedback loop to enhance risk management policies, procedures and practices.
• Control & Mitigation: Improve the effectiveness of the Internal Controls program by reviewing the control environment, risk assessment process, control activities, information and communication and monitoring activities. Assess operational risk response strategies. Validate risk transfer options.
• Risk Disclosure: Provide updates on regulatory and financial disclosure while complying with external and regulatory
 communications standards and disclosing the operational risk management framework of the bank in a manner that
 complies with the formal disclosure policy approved by the board of directors. Defines approach for determining what
 operational risk disclosures are made and the internal controls over the disclosure process. Implement a process to assess the appropriateness of the disclosure, including the verification and frequency.

Contributing Responsibilities
 
RISK ORM ICT
Governance & Oversight
• Contribute to the establishment of an IT & Cyber Risk Management program in the Bank and at ISPL within the
 three lines of defense model in alignment with the Group Risk Management Framework
• Assist with establishing appropriate risk management governance committees, arrange agendas and chair meetings
 as appropriate
• Assist with establishing and oversight of the Operational Risk Management infrastructure and ensure practices are
 consistent with regulatory expectations and industry sound practices
 
Risk management environment
• Business Resiliency & Continuity: Oversee and drive the business resiliency and continuity plans to ensure the
 ability of the Bank and at ISPL to operate on an ongoing basis and limit the losses in the event of severe business
 disruption. Coordinate with the first and third lines of defense to test these plans to ensure coverage and adequacy.

Technical & Behavioral Competencies
• Professional qualifications relevant to Information Security (such as CISA, CISM or CRISC).
• Strong risk mindset with understanding of applicable regulatory requirements in financial services sector around
 Information Security Risks (Technology Risk, Business Continuity Risk, etc.)
• Experience in managing Enterprise Risk and necessary Controls. Experience in the infrastructure security space.
 Strong experience in Third Party Risk assessment process.
• Functional knowledge in below areas to cover endpoint, network devices, server and databases:
 
Security Architecture
Malware Protection
Identity & Access Management 
Secure Configuration
Security Testing
Emerging Technology Security

 
• Good understanding of information security technologies and knowledge around network devices, servers, Firewall, IDS, IPS, SIEM, DLP, Proxy, Web / Email Content Filtering and Anti-Virus & Malware protection.
• Good understanding of vulnerability assessments and penetration testing and technologies associated with the capabilities.
• Good understanding of incident response and management capability for cyber incidents. Working knowledge of Regulatory requirements.

Competencies (Technical / Behavioural)

The successful candidate will have a proven track record in managing risk and technology in large/global organizations with robust knowledge of technology, risks and controls, IT and security architecture, operational resilience, and third party technology risk management. Prior ICT risk experience (IT, DR/BCM, Cyber security, Third Party, etc.) and exposure to Financial Services industry is a requirement. Experience with risk management tools and information systems is beneficial.

Skills Referential
 
Behavioural Skills:
Decision Making
Client focused
Ability to collaborate / Teamwork
Attention to detail / rigor

Transversal Skills:  
Analytical Ability 
Ability to manage a project 
Ability to develop others & improve their skills 

Technical Skills

·        Experience in business process re-engineering, experience with functional and enterprise technical architecture, good understanding of large-scale technology infrastructure.

·        Understanding of emerging technologies e.g. IoT, Cloud, etc.

·        Understanding of ISO 2700X series of standards and guidelines

·        Significant experience in the field of Technology Risk Management, Operational Resilience, Cyber, Information Security and Crisis Management.

·        Strong Risk mindset with understanding of applicable Technology Risk and Resilience regulatory requirements

·        Proficiency in IT Service Management, Service Continuity domains

·        Experience within a regulated environment such as financial services industry

Conduct

·        Demonstrate proactivity, transparency and accountability for identifying and managing conduct risks

·        Consider the implications of actions on colleagues, partners and clients before making decisions and escalate issues to manager when unsure

Specific Qualifications Required

·        Graduate or post-graduate qualification in ICT domains, risk management or control function

·        10 years or more experienceor practical understanding in IT, IT Security or other ICT domains required.

·        Project management skills