Cardif - Digital Workplace Engineer , AV IT Service Delivery Dept.(P1) - Shibuya, Tôkyô, Japon - 85305 - BNP Paribas

Informations générales

Ref #

123456789010111241

Pays

Japon

Région

Tôkyô

Ville

Shibuya

Type de contrat

CDD

Famille de métiers

F06 - INFORMATIQUE

Description

^{Job Description}

^{Job Title:}	^{DIGITAL WORKPLACE ENGINEER}
^Department:	^{IT Service Delivery}
^{Reporting Manager:}	^{L1 Manager}
^{`dotted` reporting manager}	^N/A
^{Management position}	^NO
^{Responsible for hiring}	^NO
^{JAD description attachment}	^{See extract from job guide below}
^{Common objectives for this job level}	^{Full alignment with company shared goals and IT strategy} ^Teamwork ^{IT Helpdesk management/ Technical Support} ^{Procurement management}
^{Local roles}	^{L1 Technician}
^Languages	^{English language fluency}^{: optional} ^{Japanese language fluency:}^Mandatory
^{Education level}	^{Bachelor or equivalent / 5+ years of experience}
^{Validity of this job description}	^{01/01/2026 to 30/06/2027}

^Assignment
Under the L1 Manager supervision the Digital Workplace Engineer is a technical adviser, recognized by his/her strong expertise in one or more Digital Working. He/she works on one or more critical services: Assist the L1 Manager in the steering of the daily L1 task and operations Manage all L1 Inventories tasks Workstation management with SCCM (System Center Configuration Manager), Active Directory, antivirus and EDR (Endpoint Detection & Response) infrastructure. Workstations OS BUILDs including Mac OS, security and update patches, packaging Mobility with container management on mobile devices Compiling and revising helpdesk operation documents (both in Japanese/English ) Work closely with our local Customer Call Center Team to address users/partners issues. Ticket escalation to the Local our Global IT/APAC/EMEA
^{Local adaptation :} ^{Oversea the procurement process of the Team and Division}
^{Principal Activities}
The collaborator will be involved in some or all of the following activities Maintaining the services within the scope in operational conditions Collaborating with other teams and business division within the company Assessing risks and ensuring that the proposed solutions are feasible, usable and long-term Acting as the reference person for suppliers in managing local procurement Carrying out technical studies to optimize solutions, their integration, the automation of their operations and their cost Monitoring the helpdesk operation including the ITOP daily activities Providing technological intelligence to find modern and automatic solutions
^{Local adaptation :} ^{The employee is called L1 engineer or L1 Technician}
^{Job skills and / or technical}
^{BUSINESS SKILLS} ^{IT infrastructure} ^{Production Operation Steering} ^{IT Risk and Cybersecurity} ^{TRANSVERSAL SKILLS} ^{Creativity & Innovation / Problem Solving} ^{Analytical Ability} ^{Customer oriented} ^{Ability to manage a project} ^{Knowledge needed for below tools or similar} ^{In-depth knowledge of technologies:} ^{Workplace base:}^{Active Directory, SCCM, McAfee}^… ^Workplace:^{MS Windows, Mac OS, GPOs (Group Policies), HVD,}^packaging^… ^{Collaborative tools:}^{MS Exchange, Office 365 Teams and Sharepoint}^… ^Mobility:^{IOS, Android, MobileIron}^… ^{Cloud: Microsoft AZUR} ^{Recording: VERBA,}^Verint ^{Operating Systems} ^{– Windows: Windows}¹¹
^{Local adaptation :}
^{Behavioral skills and / or managerial :}
ⁿ^{BEHAVIOURAL SKILLS} ^{Ability to Deliver / Results Driven} ^{Ability to collaborate / teamwork} ^{Client Focused} ^Proactivity
^{Local adaptation :} ^{Ability to work in both Japanese and English} ^{Ability to manage local vendors}
^{Specific Qualifications and certifications}
^{ITIL certification v3 or above} Japanese insurance business certifications as per the regulation