Informazioni generali
Rif #
BHM786
Paese
Regno Unito di Gran Bretagna e Irlanda del Nord
Città
Cardiff
Tipologia contrattuale
A tempo indeterminato
Descrizione
The role
Responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across hard and soft services, to a single complex building.
Responsibilities
- Prepare, monitor and reconcile service charge budgets
- Check and approve expenditure against service charge budgets
- Provide best in class customer service to internal and external customer base
- Maintain regular and effective communication with clients and tenants
- Manage site-based staff, ensuring all people related policies and procedures are followed
- Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
- Monitor works conducted/service provided by suppliers
- Audit and inspect supplier delivery
- Measure and report supplier performance against agreed SLAs
- Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including life safety systems, vertical transportation equipment and public health systems
- Work effectively with a range of specialist consultants to deliver agreed outcomes
- Procure goods and services, following procedures and policies
- Develop, agree and manage capital replacement programmes
- Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
- Undertake regular building inspections, complete reports and initiate/progress any required works
- Ensure compliance with all current statutory legislation in respect of health and safety and the environment
- Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team
- Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
- Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
- Work with the team to deal with defects.
Person specification
Qualifications/Key Skills
- Degree or equivalent or by experience
- Membership or Associate Membership of IWFM or RICS
- National General Certificate in Occupational Safety and Health - accredited by NEBOSH
Experience
- Previous experience in a similar role
- Understanding of commercial leases and the landlord and tenant relationship
- Good understanding of service charge budgets and accounting principles
- Management of in-house and supplier staff
- Management of supplier relationships
- Good health and safety and environmental knowledge
- Good mechanical and electrical services knowledge
- Excellent English language skills – both written and spoken
- IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily
- Experience of managing single-site environments
- Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m