Job Title: ServiceNow Agile Tester

Department: ITG

About Business line/Function: 

At BNP, we are working extensively to streamline the workflows and optimize Non-IT Service management modules through ServiceNow platform and solutions. This will drive projects more efficiently, cost effectively and proficient delivery

Position Purpose: 

ServiceNow Agile Tester should validate development quality for ServiceNow workflows within Flow Masters, ensuring rapid, reliable delivery of features while collaborating closely with developers, product owners, and Scrum Masters.

Responsibilities

Direct Responsibilities

• Design, develop, and maintain automated test suites (ATF - Automated Testing Framework).

• Execute manual exploratory tests for new user stories and regression cycles.

• Participate in sprint planning, daily stand ups, sprint reviews, and retrospectives.

• Define acceptance criteria with Business Analysts/Product Owners; verify they are met. 

• Report defects promptly, track them in the backlog, and verify fixes.

• Complete testing document with performed steps.

• Advocate for testability and quality best practices across the team.

• Mentor junior testers and promote a shift left testing mindset.

Contributing Responsibilities

• Good knowledge of business process used in ServiceNow.

• Knowledge of ServiceNow platform upgrades and features.

• Certifications for ServiceNow modules.

Technical & Behavioral Competencies

• Proficiency with ServiceNow test automation framework.

• Ability to write clear, concise test cases and defect reports.

• Good communication and collaboration skills; comfortable in cross functional teams.

• Familiarity with Agile frameworks and regression testing.

• Ability to document and troubleshoot errors.

Specific Qualifications:

• Minimum 3+ years of ServiceNow experience.

• Certifications: Certified Scrum Tester, or similar.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• Analytical thinking & problem solving
• Attention to detail & quality focus
• Adaptability to fast changing requirements
• Proactive attitude toward continuous improvement

Behavioral Skills: 

• Decision Making
• Ability to collaborate / Teamwork
• Communication skills - oral & written
• Creativity & Innovation / Problem solving

Education Level: Bachelor’s degree in computer science, Engineering, or related field

Location: Mumbai

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.