What is this position about?  

 Our custody account management teams are responsible for day-to-day transactional management for our clients and our client's appointed third-party asset managers across our local and global custody service offerings. They work closely with our client service managers and relationship managers as well as our onshore and offshore processing teams to ensure excellent service delivery and timely query resolution. 

Primary Role Responsibilities

 The custody account manager role is responsible for the following: 

          Day-to- day transactional management of the relationship 

          Responding to transactional enquiries and incidents, working these through to a resolution with internal stakeholders in a timely and effective manner 

          Representing the voice of our clients and third party investment managers with internal stakeholders to ensure their requirements are well represented and understood 

          Oversight of custody reconciliation breaks and engagement with clients and third party investment managers as required to clear breaks 

          Resolution of internal queries and issues, including non-receipt of funds and unadvised credits and failing trades 

          Back up and cross cover other team members in times of absence 

          Ensuring BNP Paribas internal policies and controls are understood and adhered to 

          Follow the procedures of the team and escalation when there are gaps or processes not able to be completed. 

The successful candidate will be able to demonstrate a strong blend of technical skills, an ability to prioritise, an ability to identify/assess risks and impacts quickly, a focus on client service balanced with an ability to protect the bank and excellent written and verbal communication.

 What is required for you to succeed?  

 The sum of every kind of knowledge, skill and experience that is required for fully competent job performance. The minimum requirements for the job. Types of information can include: 

          Deep knowledge of operations within domestic and global custody and related operational risk and compliance requirements of the function 

          Solid product knowledge in domestic and global securities, their treatment, and the associated corporate actions as well as FX and cash 

          Degree qualified in Business, Accounting, Economics or related discipline preferred. 

          Relevant Post Graduate qualifications (CA/CPA, Masters) welcomed but not essential. 

          Proficient in PowerPoint, Word & Excel 

          A minimum 5-10 years commercial experience in financial services and recognised as a technical expert in custody operations who demonstrates effective client service 

          Ability to work effectively with internal stakeholders (including team members, peers and senior management) to improve service models and resolve issues in a timely manner 

          A commitment to ongoing personal development and being a part of a team that supports each other and assists with information sharing and cross-training 

 Behavioral 

Accountability: must be accountable for what they produce and able to track to completeness

          Attention to detail: ensures accuracy and implements processes to ensure quality of output.  Ensures high personal standards in all areas of work. 

          Problem solving: Gathers and analyses information and uses it to develop effective solutions to difficult problems or situations. 

          Client Focus:  Complete commitment to provide professional, intelligent, and timely responses to internal and external clients' needs and to changes in the market. 

Communication: Write, speak, and present information effectively, relevantly and in a timely fashion

          Negotiation & conflict resolution: Negotiates or mediates sound agreements in situations where there is disagreement or differences in interests. 

          Innovation: Develop and implement original ideas, approaches, and solutions to typical, unusual or difficult situations or problems 

          Collaboration and teamwork: develops and maintains a good working relationship with others. Provide support to other team members and seeks the same from others. 

          Strategic thinking: understands the business, and anticipates business needs, reflecting this in the approach to current solutions 

          Proactive:  willing to assist in problems and activities even if it falls outside the word specific area of their job description.  A team player who realises the importance of delivering the business solution and can overcome challenges to achieve this.