Job Title: Assistant Manager

Department: Centralized Cash and Trade Operations

Business line/Function: Global Banking Operations

Direct reporting: Harsh Doshi

Functional reporting: NA

Location: Mumbai

Education Level: Graduate, Post graduation would be an added advantage

Experience Level: 5 to 10

Position Purpose: 

To ensure timely and error free processing of transactions related to Capital Account, FCY remittances (A2) and regulatory checks to ensure compliance of the regulatory guidelines and BNPP policies

Responsibilities

Direct Responsibilities

To ensure timely and error free processing of transactions related to Capital Account, FCY remittances (A2) and regulatory checks to ensure compliance of the regulatory guidelines and BNPP policies.

Operations Management 

• Ensure processing of Capital Account and FCY remittance related transactions (A2) and are in line with the laid down operational procedures and prevailing regulatory guidelines
• Timely and error free processing of FCY remittance and Capital account transaction.
• Interact with Commercial teams, Branches, Back Office, CCC, Legal, Compliance, Finance and other internal and external stake holders on relevant topics for efficient delivery of operations. 
• Ensure Audit comments are closed on time and minimized on best effort basis
• Ensure implementation of laid down operational procedures and review them periodically
• Support business, client and teams in advising trade/FEMA related queries.
• Ensure implementation of laid down operational procedures ad review them periodically
• Monitor TAT’s operational efficiency level and minimize error & incidents rates, resolve customer & branch complaints and queries. Co-ordinate with back office for efficient client delivery.
• Monitor pending Elinx queues. Keep o/s OMR and Nostro entries minimal & under control.
• Well versed in FEMA & RBI regulatory framework and possessing a broad understanding of banking operations with emphasis on Cash management Operations in line with regulatory requirements

Customer Service 

• Ensure highest levels of operational efficiency in transaction processing and minimize error & incident rates 
• Resolve customer & Branch complaints and queries 
• Co-ordinate with Back offices for efficient Client delivery 

Compliance

• Co-ordinate with Branches & BO for submission of regulatory & internal returns on time. 
• To strictly comply with internal guidelines on Code of conduct

Risk Management

• Ensure strict adherence to process notes and procedural guidelines. 
• Report any incident in the "incident management system" and put in place controls to ensure that similar incidents do not recur. 
• Report all customer complaints / claims as per laid down guidelines 
• Escalate unresolved issues, to the next level 
• Manage the Banks security measures in consultation with Group functions. 
• Ensure timely implementation of all audit recommendations. 
• Bring Direct contribution to BNPP operational permanent control framework.
• Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls
• Ensure appropriate escalation to management and/or permanent control (or compliance as appropriate) as soon as an issue is identified.
• Comply with internal and external regulatory and compliance requirements
• Comply with the BNPP standards of Code of Conduct
• Comply with the BNPP IT Security policies

Anti-Money Laundering / Financial Sanctions ("AML/FS") related duties

• Operation/ Client Service Desk (CSD) are an integral part of the control framework including AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS-related Local requirements, Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision to the relevant authority.

Contributing Responsibilities

Reporting

• Provide MIS reports to the Management as per time schedule specified
• Submit regulatory reports as stipulated.

Technical & Behavioral Competencies

Technical:

• Knowledge of General Banking (Negotiable Instruments Act, Indian Contract Act and other applicable RBI guidelines)
• Thorough knowledge of FEMA
• Cash Management applications and market knowledge
• Internal accounting systems and applications
• Internal procedures and group guidelines

Behavioral:

• Strong Team work
• Strong interpersonal skills
• Ability to anticipate and manage change within the teams to improve productivity and efficiency
• Strong communication skills
• Ability to interact with different teams / escalate to the appropriate level
• Customer centric with a spirit of excellence in customer service

Specific Qualifications:

Graduate. Post graduation would be an added advantage

About BNP Paribas Group:

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships. 

 Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.  

* excluding partnerships

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.